Associate Account Director, Platform Success

Role

The Associate Account Director is the senior leader responsible for driving the growth, retention, and overall success of a portfolio of high-value client relationships. Acting as the strategic partner and escalation point for Account Managers, the AD ensures that client needs are met with proactive solutions, data‑driven insights, and a structured approach to account management. The AD works closely with internal stakeholders—Sales, Product, Trading, and Leadership—to align business priorities, identify expansion opportunities, and optimize platform usage to drive long‑term revenue.

A healthcare‑specific marketing platform working with some of the largest pharmaceutical brands and media agencies. We empower media planning, buying, and analytics teams with the tools they need to do their job, and do it well. By simplifying workflows that used to take days into seconds, integrating functionality that used to require multiple vendors into one, and providing faster and deeper insights than anyone in the industry, we are helping healthcare marketers cut their costs, move faster and drive measurable results – all without having to pick up the phone.

We're rapidly growing and looking for super‑curious, passionate and driven individuals to join our team. Our people are our greatest asset and we're committed to creating an environment where we all thrive doing what we love. The Technical Account Management team will work post‑sale to execute programmatic, social, and email campaigns, and ensure our clients are wildly successful on the marketing initiatives they’re running across the operating system.

Client Services is a diverse group of problem solvers with boundless curiosity. Together, we build trusted client partnerships that produce mutual wins through collaboration, empathy, and a readiness to challenge the status quo. We look for people who are consultative, analytical, technically minded, and passionate about driving real results.

• Manage, coach, grow and retain top talent
• Oversee the execution of strategic client engagements, ensuring product and servicing is solving for the technical challenges and business needs of clients
• Lead the development of media strategies and analysis across all Programmatic media, social channels, and email deployments
• Act as top domain expert in the programmatic and digital advertising ecosystem
• Serve as the main point person for senior client relationships; both existing and prospective, leveraging thought leadership and innovative points of view to strengthen client relationships and develop further business opportunities
• Lead assigned team to prioritize and delegate tasks as needed in the areas of programmatic/social/email planning, campaign setup, QA, pacing, optimization, targeting, and measurement
• Organize team workload to align against strategic objectives
• Continuously refine processes to "solve for time" across assigned TAM's
• Act as the liaison between clients asks/challenges and our Product organization, understanding the "why" behind the question and working with internal teams to develop a smarter, faster, and more actionable planning, activation and measurement platform.
• Act as main POC for Sales team, ensuring operational success and campaign objectives are exceeded

• 7 years of related experience
• Knowledge of digital media buying and/or hands‑on experience with programmatic buying platforms
• Experience managing and optimizing programmatic campaigns
• Knowledge of agency media planning process, including how programmatic fits alongside social, email and TV
• Experience building client relationships and growing a book of business against a revenue target
• History of coaching and managing high‑performing team of Account Managers
• Proficiency in breaking down complex technical problems into business solutions
• Strong analytical skills to draw insights from large datasets
• Excellent written and verbal communication skills
• Proven ability to work with and influence cross‑functional teams
• Passion for working in a space that sits at the intersection of healthcare and technology

• Knowle…