Customer Marketing Manager

About Us

Canary Technologies is changing the game for hotels with modern software powered by Canary's hospitality‑specific AI platform. Canary is utilized by more than 20,000 hoteliers in 100+ countries, equipping them with technology to work smarter and wow their guests. Major hotel brands such as Wyndham, Marriott, IHG, Four Seasons, Rosewood, and Best Western trust Canary to deliver results. Canary has been recognized as a 2024 Deloitte Technology Fast 500™ company, a Most Innovative Company by Fast Company, and a Hotel Tech Report  Best Place to Work, and is backed by top Silicon Valley investors like Y Combinator, F‑Prime, Brighton Park Capital and Insight Partners.

The Customer Marketing Manager at Canary will be responsible for driving customer expansion (cross‑sell), advocacy and retention within our existing customer base. This role is critical for expanding and maximizing Customer Life‑time Value (CLV). You will own the strategy and execution of multi‑channel lifecycle campaigns, including in‑product communications, digital channels and email. The role will also have a strong emphasis on creating efficient sales‑marketing motions with the Customer Success, Sales Development Representative and Account Executive teams.

This is a pivotal role for a data‑driven marketer who excels at creating personalized customer journeys and collaborating across departments.

• Cross‑Sell & Upsell Campaigns – Design and execute cross‑sell campaigns aimed at driving the adoption of additional Canary products or feature upgrades, utilizing user data to inform campaigns.
• Partner with Product Marketing and Sales to define value propositions and create campaign assets (emails, in‑product notifications, targeted ads) that drive expansion revenue.
• Sales Motion & Enablement – Establish and optimize a cohesive sales motion for customer accounts by partnering closely with CS, SDRs and AEs; develop playbooks, content and alerts for CS and Sales teams to identify and act on expansion opportunities and at‑risk accounts.
• In‑Product & Multi‑Channel Marketing – Own the strategy and execution of in‑product communications (e.g., modals, banners, feature announcements) to drive product adoption and promote marketing campaigns; manage execution across external channels including email, customer events and targeted digital advertising.
• Customer Advocacy & Retention – Manage programs to capture customer success stories, case studies, video testimonials, and online reviews.
• Expand and manage loyalty / referral programs to increase retention and advocacy.
• Customer Lifecycle & Segmentation – Develop and manage comprehensive customer lifecycle marketing programs (onboarding, adoption, retention, advocacy) across multiple channels; utilize customer data and segmentation to personalize messaging and campaigns, ensuring the right message reaches the right user at the right time.

• Bachelor's degree in Marketing, Communications, Business, English or a related field.
• 5+ years of progressive experience in marketing, with a minimum of 2 years specifically in Customer Marketing or Lifecycle Marketing preferably in a B2B SaaS environment.
• Hospitality Tech experience is a strong bonus.
• Proven experience designing and executing cross‑sell campaigns with measurable revenue impact.
• Demonstrated success working with Customer Success, Sales (SDRs/AEs) and Product teams to create integrated go‑to‑market motions.
• Deep familiarity with multi‑channel execution, including marketing tools (e.g., Marketo, Salesforce, Linked In, Meta) and digital tools.
• Analytical mindset with a proven ability to measure campaign performance, derive insights from customer data (usage, retention, CLV) and iterate based on results.
• Excellent copywriting skills, with the ability to write clear, persuasive, customer‑facing communications.

Compensation
: $115,000 - $155,000 a year. The On-Target Earnings (OTE) range is $115,000 - $155,000, including a competitive base salary and target variable compensation. Compensation is subject to standard withholding and applicable taxes, and will be commensurate with experience and work location. A…