Senior Associate, Product Development

WE ARE STARFACE

Starface World is reinventing the way we care for acne-prone skin as the first complexion brand to combine efficacy and optimism. We take skincare concerns that were once thought of as flaws and translate them into an opportunity for expression.

Starface World is a positively uplifting place where everyone is safe & accepted exactly as they are. We support causes and do our own work in the world to help build a better, more supportive universe. The same thinking applies to the way we care for skin: we don’t identify flaws or imperfections, we just nurture what’s there—it’s perfect because it’s all just skin.

Our team is a small (but growing) group of committed individuals who are passionate, empathetic, creative, and eager to learn. We are committed to a sustained focus on diversity, equity, anti-racism, and inclusion.

Starface is looking for a highly organized Senior Associate of New Product Development to support the execution of our new product launch process from kickoff through launch.

In this role, you’ll partner closely with Product Development, Marketing, Creative, Operations, Finance, Quality, Regulatory, Retail, E-Comm, and external suppliers to help ensure new products are delivered on time, on budget, and in alignment with our brand, customer expectations, and quality standards. Reporting into the Senior Manager, New Product Development, you’ll play a key role in building and maintaining timelines, coordinating cross-functional activities, tracking testing and costs, and keeping stakeholders informed throughout the launch process.

The ideal candidate is detail-oriented, KPI-minded, and thrives in fast-paced, highly collaborative environments.

At Starface, we’re caring, joyful, bold, and resilient. We value curiosity, accountability, and people who bring structure and clarity to creative work.

• Support the execution of the new product launch process from kickoff through final delivery, ensuring timelines stay on track and aligned with quality and conception standards.
• Build and maintain detailed project timelines in partnership with the NPD Manager and cross‑functional teams, using project management tools (Asana).
• Track milestone progress and flag risks, delays, or dependencies to project leads.
• Help coordinate project kickoffs and ongoing updates to ensure stakeholders are aligned on launch objectives and timing.
• Maintain accurate project documentation and task tracking throughout the development process.

• Act as a key point of contact for day‑to‑day coordination across teams involved in assigned product launches.
• Facilitate recurring project meetings, supplier check‑ins, and written updates to support clear communication and timely issue resolution.
• Partner with Product Development, Quality, Regulatory, Creative, and Suppliers on packaging and product development needs to support functionality, compliance, and brand alignment.
• Support collaboration with S&OP, Retail Sales, and E‑Comm teams to ensure launch quantities are validated and incorporated into forecasts.
• Contribute to recommendations related to sustainability, cost optimization, quality, and process improvements.

• Coordinate product testing activities with Product Development and Quality teams, including stability, compatibility, HRIPT, ocular, in‑vivo/in‑vitro, and microbiological testing.
• Track testing timelines, approvals, and results to ensure compliance and launch readiness.
• Assist with coordinating samples, line trials, standards, range boards, and defect boards to support quality validation.
• Escalate testing risks or delays to the NPD Manager with proposed next steps.

• Support tracking of product development costs across ingredients, packaging, testing, and production.
• Assist with maintaining COGS summaries and documenting cost updates related to changes in scope or conception.
• Partner with Procurement, Finance, and Product Development teams to support cost optimization efforts while maintaining quality standards.

• Maintain project…