Director of Customer Implementation

Overview

Our Mission
We’re building infrastructure for modern healthcare delivery. Traditional healthcare is plagued with outdated, monolithic EHRs designed to maximize billing outcomes. Patient outcomes and provider experiences have been afterthoughts, as these systems have bolted on non-API-first solutions. None of this is built for how clinically excellent healthcare is actually delivered—longitudinally and collaboratively, with the patient at the center. Healthie is the world’s leading API-first, ONC-Certified EHR for healthcare delivery outside of the hospital.

We provide the powerful infrastructure every scaling organization needs—EHR, scheduling, patient engagement, billing, and more—all accessible via modern APIs and a white-labeled UI. Our platform makes it simple for organizations of any size to launch, customize, and scale their care delivery models without reinventing the wheel. Today, over 1 billion API calls are made to Healthie every month, as thousands of organizations—working with more than 17 million patients in total—rely on Healthie to deliver care across a spectrum of specialties, from preventative health and wellness to complex chronic care management.

We believe in the power of technology to improve access to healthcare—and we’re building the rails that make this a reality. We work fast and with quality because we provide business-critical, healthcare-critical software that clinicians and patients need for a better healthcare system. We’re customer-obsessed, operate with lightning-fast processes and responses, make our product roadmap public so customers can see what we’re building, and remain relentlessly focused on how care gets delivered.

Healthie is backed by leading investors, and while we’ve $42M raised to date, more importantly, we operate with fiscal responsibility and have been profitable for more than half of our time as a company. Learn more at

Healthie is seeking a Director of Customer Implementation to lead and scale our Enterprise Implementation function. This role is responsible for the people leadership, operational excellence, and strategic direction of our implementation team, ensuring that every customer onboarding and implementation is delivered with consistency, quality, and speed.

You will lead a team of Customer Implementation Managers (CIMs), define the operating model for how implementations are delivered, and ensure the organization has the processes, accountability structures, and cross-functional alignment needed to scale.

This role sits at the intersection of customer delivery, operational strategy, and cross-functional leadership
. You will work closely with Customer Success, Product, Customer Engineering, Rev Ops, and Support to ensure implementation programs are executed effectively and continuously improved based on data, customer feedback, and business outcomes.

While this role remains connected to the customer experience, the primary focus is leading the team and scaling the function
, rather than directly managing day-to-day customer implementations.

This role is ideal for a leader who thrives in fast-moving environments and enjoys building structure, clarity, and accountability within growing organizations.

• Team Leadership & Development
• Lead and develop a team of Customer Implementation Managers responsible for enterprise and strategic implementations
• Provide coaching, performance management, and career development to ensure the team consistently delivers high-quality customer outcomes
• Establish clear expectations for execution, ownership, and communication across the implementation team
• Create a culture of accountability, reliability, and continuous improvement

• Implementation Strategy & Operations
• Define and evolve Healthie’s implementation methodology and operating model
• Ensure consistent execution across all customer implementations, including timelines, milestones, and success criteria
• Build scalable frameworks, playbooks, and documentation that enable the team to deliver repeatable outcomes
• Establish implementation benchmarks for timeline, quality, and adoption

• Cross-Functional Leadership
• Partner closely with…