Department Manager - Enterprise Technology & Security - Managed Services; Run Team

The Department Manager for the Enterprise Technology & Security (ETS) Application Managed Service (Run) team leads and directs teams responsible for ensuring expected value from outsourced application management services. This role manages a team overseeing application service delivery through the Managed Services Provider. The Department Manager ensures services are delivered according to agreements, service levels are maintained and improved, vendor relationships remain strong, and day to day service issues are minimized.

The role is also accountable for overall service quality and for ensuring Con Edison receives optimal business value from ETS services.

In addition, the Department Manager oversees Service Delivery Managers, conducts performance reviews, monitors service levels, and develops or updates SLAs and metrics. The position leads planning and forecasting for outsourced service consumption and quality. This role will be the primary point of contact for evaluating, selecting, and onboarding new Managed Services Providers for Application Management Services, including leading bidder evaluations, documenting recommendations and socializing to Executive leadership, and managing vendor transitions.

The manager works closely with ETS leadership, ITIL process owners, architects, and the Vendor Management Office to ensure services align with Con Edison strategies, policies, and standards throughout the full-service lifecycle.

This position does not provide employment pursuant to the terms of a STEM OPT Training Plan.