Third Party Logistics Manager

At Nespresso, we place people and specialty coffee at the heart of what we do. As part of our team, you'll be empowered to inspire, care, act, and innovate to reach your full potential and reimagine what coffee can be. As a certified B Corporation, we're committed to driving our triple bottom line – People, Profit, and Planet – by delivering an exceptional coffee experience that elevates our community, suppliers, farmers, and each other, channeling our growth-minded spirit to set new standards in global coffee culture.

Quality, sustainability, diversity, and inclusion are core to who we are and critical to our vision of driving positive change. Throughout our factories, boutiques, and office locations, Nespresso careers are brimming with best-in-class opportunities for your development and growth. Join us!

The Third Party Logisitics Manager plays a pivotal role in driving operational excellence and strategic inventory management within our third-party logistics framework. This position is responsible for aligning inventory strategies with business objectives to optimize supply chain efficiency, enhance customer satisfaction, and reduce operational costs. The 3PL Inventory Manager is responsible for overseeing the inventory management processes within a third-party logistics environment.

This role involves managing stock levels between all systems between Nespresso and the 3PL, ensuring accurate inventory records, and collaborating with various stakeholders to optimize inventory flow and minimize costs. This position is responsible for maintaining and improving day-to-day operations tied to Inventory with the Third Party warehouses and Nespresso. This position is an active participant in 3PL NCE, monitoring KPIs, compliance, auditing, and internal customer service.

• Apply project management techniques to facilitate work process improvements across logistic operations (Quality, Safety & Environmental, Logistics, etc.)
• Leads Inventory topics in DOR and WOR with 3PL. Owns multiple KPIs and responsible to populate metrics, and improve KPIs with NCE methodology (DMAIC, LEAN, GSTD). KPIs are primarily inventory, DC performance, and cost related.

• Leads NCE at the 3PL national level, ensuring Weekly Inventory Operational Reviews are executed;
  
  Facilitates NCE within all DCs, implementing Operational Reviews, KPIs, and Improvement projects
• Establishes high priority issues for team to review and drive sustained solutions

• Leads team responsible for day-to-day stock management of stock valued over $150 million throughout the entire Nespresso USA warehouse network.
• Manages complex inventory processes tied to four different stock images across six different stock locations tied to each specific warehouse. Also would lead the stock reconciliation of after sales locations and all virtual, in-transit, and contention stock locations.
• Forecasts and follows Bad Goods trends and actuals. Manages strategy to reduce bad goods and works collaboratively to ensure all stakeholders are aware of the bad goods impacts on the business.
• Tracks FEFO compliance metrics with the 3PL.
• Reviews and understands 3PL and Nespresso contract to ensure all metrics are being met and holds the 3PL accountable as per the contract.
• Key point person for TQM for quality issues related to inventory, including blocking stock
• Non-conforming receiving goods process owner, including issue resolution with 3PL/HQ
• Daily Reconciliation of all 3PL and ACS Stock Locations
• Monthly Reconciliation of Virtual Stock Locations
• Leads Quarterly Stock Counts and Reconciliation
• Monthly Reconciliation of RMA Report for Nessoft Credit Notes (Trade and Club Returns)
• Monthly Reverse Logistics and Returns Reconciliation
• Leads bad goods improvement, reporting, and 3PL contract SLAs/KPIs for damages and lost stock
• Leads daily low stock and end-of-life management for all limited edition and EOL SKUs
• Leads Quarterly Slow Moving Inventory Analysis and disposes unusable goods and reduces storage costs
• Oversees Salvage stock inventory, and supports marketing with…