Manager, Logistics & Operations

About the Job

Manager, Logistics & Operations

Location:

New York Tri-State Area

Cabinet Health is a next-generation healthcare company revolutionizing the way medicine is sourced, packaged, and delivered. We partner with national retailers, wholesalers, and emerging brands to provide high-quality OTC and prescription products through a sustainable, transparent, and radically efficient supply chain.

We are a fast-growing, mission-driven pharmaceutical startup seeking an experienced Logistics & Operations Manager to lead and build our international and domestic logistics capabilities and oversee management of our end-to-end supply chain. This role requires both a strategic mindset but also the ability to be hands on and organized.

You will own, manage, track and scale the coordination of our international and domestic logistics and fulfillment program while also inspiring and managing a team to oversee the end-to-end supply chain to ensure we are delivering high-quality, consistent and price effective products, on-time and in-full. Cost is key, and you will vigorously track and provide insights and recommendations into our logistics and supply chain operations to ensure we are optimizing our network.

Success in this role will also require strong cross-functional communication, working closely with our Quality and Regulatory (QA/RA) and finance teams, and external 3rd party partners.

Director, Planning & Supply Chain

• Design, own and execute end-to-end international and domestic logistics and fulfillment for all parts of our product, including but not limited to bulk medicine, packaging materials and finished goods.
• Manage air, ocean, truck and courier shipments, strategically managing cost, speed, reliability, and compliance.
• Own relationships with freight forwarders, customs brokers, couriers and fulfillment partners to ensure they meet Cabinet's SLAs.
• Own ongoing negotiation of contracts and service levels.
• Introduce new partners and capabilities into our network based on the needs of the business.
• Rigorously track costs and provide insights and recommendations on optimizing the logistics and fulfillment network.

• Manage and hold the team accountable to ensure all partners are achieving SLAs for manufacturing, production and co-packing timelines.
• Manage vendor relationships with all partners across the supply chain.
• Proactively communicate to the team if challenges arise, providing recommendations and next steps.
• Ensure all milestone dates (e.g. ship-ready and delivery dates) are accurate to ensure the Cabinet team can plan around inventory availability and working capital.
• Provide a weekly report to the VP, Operations and Director, Planning & Supply Chain.

• Ensure all import/export activities comply with FDA and international trade regulations.
• Partner with QA/RA to maintain inspection-ready documentation, including COAs, MSDS, temperature records, and chain-of-custody logs.
• Work with import partners and lead responses with Customs and Border Patrol for FDA holds, exams, and queries.

• Create SOPs, templates, and training to ensure repeatable and predictable processes.
• Implement and manage TMS/ERP tools and shipment tracking.
• Build KPI dashboards for cost, service, risk, and compliance.

• Act as the logistics SME in supplier onboarding, new product launches, and market expansion.
• Train internal teams and partners on startup-appropriate but audit-ready logistics practices.

• Monitor 3PL performance against KPIs (OTIF, cost, deviations, compliance, responsiveness).
• Lead QBRs (Quarterly Business Reviews) and continuous improvement initiatives with 3PLs.
• Ensure all partners are trained on FDA/cGMP, GDP, and company-specific SOPs.

• Implementing and embedding AI capabilities to streamline processes and creating disproportional leverage.
• As needed, support the team on value-add projects including but not limited to, new partner onboarding, new product development,…