Operations Manager; Darien Lake Performing Arts Center

LEGENDS GLOBAL

Legends Global is the premier partner to the world's greatest live events, venues, and brands. We deliver a fully integrated solution of premium services that keeps our partners front and center through our white-label approach. Our network of 450 venues worldwide, hosting 20,000 events and entertaining 165 million guests each year, is powered by our depth of expertise and level of execution across every component such as feasibility & consulting, owner’s representation, sales, partnerships, hospitality, merchandise, venue management, and content & booking of world-class live events and venues.

The Legends Global culture is one of respect, ambitious thinking, collaboration, and bold action. We are committed to building an inclusive workplace where everyone can be authentic, make an impact, and grow their career. Winning is an everyday thing at Legends Global. We have the best team members who understand every win is earned when we come together as one unified team.

Sounds like a winning formula for you. Join us!

This position reports to the General Manager. The Operations Manager will be responsible for overall management of concessions operation.

• Responsible for ordering and maintaining correct inventory levels.
• Responsible for entering purchase orders and product receiving information into tracking program.
• Manage and oversee monthly inventory.
• Ensure cash handling procedures are always met.
• Direct and oversee schedules for all hourly staff to guarantee proper payroll and management.
• Develop warehousing plan to assure easy access and accountability of merchandise.
• Maintain product and service quality standards by conducting ongoing evaluations and investigating customer concerns.
• Recommend and maintain preventative maintenance programs to protect the physical assets of Legends.
• Implement and maintain effective communication with the client and all employees.
• Assist in the development of programs that result in increased customer satisfaction.
• Implement and ensure accurate information entered into POS systems, able to troubleshoot.
• Manage in compliance with established Legends’ policies and procedures.
• Ensure all cash handling procedures are in effect at all times.
• Perform other related duties, tasks and responsibilities as required from time to time.

• The ideal candidate will have a Bachelor’s degree with a minimum of four years food and beverage and/or retail management experience.
• Detail-oriented and extremely organized with the ability to multi-task.
• Ability to interact with all levels of management.
• Excellent written and verbal communication skills and the ability to multi-task and prioritize in a deadline-oriented environment.
• Customer Service oriented.
• Proficient with Microsoft Word, Excel, and PowerPoint.
• Experience with Scheduling preferred.
• Knowledge and effective operations of retail POS including procedures and policies.
• Must be available to work extended hours such as nights, weekends, and holidays as business needs require.
• Must be able to work in a team environment.

Competitive salary of $62,353.20 commensurate with experience, and a generous benefits package that includes medical, dental, vision, life and disability insurance, paid vacation, and 401k plan.

Location:

On Site Darien Lake Performing Arts Center (Darien Center, NY)

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

The essential responsibilities of this position are described above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.

Legends Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.