Deputy Chief Operating Officer

POSITION: Deputy Chief Operating Officer

REPORTS TO: COO / CFO

LOCATION: 212 West 83 Street, New York, NY 10024

WEBSITE: www.

CMOM.org

The Children’s Museum of Manhattan is a steward of early childhood, helping all children grow and develop into their best selves. Through our programs on-site, online, and around the five boroughs, CMOM nurtures the next generation of creative global citizens as they learn through exploration and play. CMOM encourages empathy across differences by elevating and providing insight into diverse perspectives and inviting visitors of all backgrounds to join our intentionally welcoming community and create and learn alongside each other.

The museum’s programs reflect the rich cultural diversity, energy, and resilience of New York City and have a special focus on ensuring that its programs are available to those families who might not otherwise have access.

Founded in 1973 as a neighborhood organization, CMOM has grown over the years into a beloved destination and resource for children, families, and educators from across the five boroughs and from around the world. The museum has historically welcomed approximately 350,000 visitors each year to its Upper West Side location at 212 West 83 rd Street and engages hundreds of thousands more through its outreach programs in partnership with schools, libraries, shelters, and Head Start centers throughout New York City;

its touring exhibitions; and its online tools and curricula.

In December 2017, the Children’s Museum of Manhattan purchased a landmark building at 361 West 96 th Street. Construction is underway and the new museum is scheduled to become our new home in 2028. Shortly before opening the new Museum, the current operations at 212 West 83 rd will shut down. This is a time of unprecedented growth for the institution that will ultimately yield the first new museum, and one solely dedicated to children and families, on Central Park West in more than fifty years.

CMOM is currently developing its future business model for an operation and budget twice its current size and is in the process of evolving its operating plan for its new home. As such, a key strategic priority is to make improvements and strive for operational excellence at our current and future home.

The Children’s Museum of Manhattan (CMOM) seeks a Deputy Chief Operating Officer (Deputy COO) to work in partnership with the Chief Operating Officer and Chief Financial Officer (COO / CFO), collaborating with the Chief Executive Officer, Leadership Team, Board of Directors, and all CMOM colleagues to make improvements to current operations and to develop the future operating plan and organization structure for the institution’s new home at 96th Street.

With advisement from the Director of Operations and under the direction of the COO / CFO, this position will lead an operating team (Visitor and Guest Experience, Buildings Operations, Clean Team, Exhibits Maintenance, Security, Technology, and HR) in service of the Museum’s mission and key priorities, which include striving for overall excellence of the daily operations at its current location and future home.

• Develop a productive partnership with the COO / CFO and collaboration with the Director of Finance, Director of Operations, and the Executive Leadership Team to achieve the following:
• Oversee all areas of Operations including Visitor Services, HR, IT, Security, and Maintenance.
• Support special events and programs at the Museum including those falling under the Development and Educational teams.
• Develop and manage the Operations team budget.
• Optimize technology across the Museum to increase organizational efficiency, effectiveness, information accessibility and accuracy, and identify needed areas for investment.
• Partner with the People Operations Specialist to refine and enhance HR functions in support of organizational growth, including staffing, staff development and training, performance management, compensation, safety and health, legal compliance, and DEI commitments.
• Serve as a key member of the Transition Team responsible for the successful…