Maintenance Manager

Eagle Rock Properties, headquartered in New York, is a full‑service real estate firm offering investment management, property management, and construction management services. With a team of over 275 professionals, we specialize in rental apartment communities across the Northeast and Mid‑Atlantic regions of the United States. Under the leadership of executives with more than 30 years of experience, Eagle Rock Properties has emerged as a pioneering force in the industry.

The Maintenance Manager, under the direction of the Community Manager, is responsible for providing excellent customer service and coordinating all aspects of apartment community maintenance operations.

The Maintenance Manager is the facilities leader who provides the technical know‑how behind each apartment community and guides and trains the maintenance team. From HVAC to plumbing to a fresh coat of paint, the Maintenance Manager has a hand in every apartment and every resident’s satisfaction. As a Maintenance Manager, you will walk the community with your team, implement scheduled maintenance, respond to service requests, manage vendors, and communicate and build rapport with residents.

You will be an expert on your community, directing a team of maintenance professionals to ensure the community is in excellent condition.

• Provide exceptional customer service to our residents
• Direct, schedule, and perform maintenance activities
• Supervise, train, and mentor the maintenance team
• Communicate assignments to the maintenance team and monitor the workload to ensure completion
• Inspect units and manage the apartment make‑ready process
• Review, prioritize, and complete service requests including appliances, plumbing, HVAC, electrical, etc.
• Ensure proper documentation of service requests, preventative maintenance, and make‑ready status in property management software
• Assist with grounds keeping, pool maintenance, housekeeping, distribution of notices, and other tasks as needed

• 3 years of Multi-Family Property Management experience
• Supervisory experience
• Availability to work a flexible schedule, including weekends
• Rotating on‑call responsibility for after‑hours emergencies
• Demonstrated computer proficiency and knowledge of Microsoft Office Suite and property management software
• Proven track record of success in a performance‑driven environment