Senior Operations Manager, PL Warehouse

Overview

The Senior Operations Manager is responsible for the day-to-day performance of Ship Essential’s New York warehouse. This role leads the building with urgency, discipline, and a strong floor presence. You will manage Operations Managers, Leads, and Associates to ensure SLAs are met every day, workflows are executed consistently, and the warehouse operates as a high-performing system.

This role reports to the Director of Warehouse Operations, who oversees both NY and LA. The Senior Operations Manager is the senior on-site leader in New York and owns execution, planning, and accountability for the building’s daily operating rhythm.

Ship Essential is a city-based 3PL built for the next generation of consumer brands. We provide inventory storage, e-commerce fulfillment, returns processing, and retail replenishment from our warehouses in New York and Los Angeles. Our partners are some of the fastest-growing brands in the market. They move quickly, they launch often, and they expect precision.

We’re building an operation that can keep up with that pace. We run disciplined warehouses, we sweat the details, and we create flow so inventory is always ready to sell and orders go out on time. If you like high standards, real ownership, and building something that scales, Ship Essential is the place to do it.

• Take primary ownership of daily warehouse performance, ensuring SLAs are met or exceeded every day.
• Oversee all aspects of daily operations, including inbound, outbound, inventory control, and exceptions, ensuring seamless execution and alignment with company goals.
• Maintain accountability for on-site execution and outcomes, with a bias toward action and problem-solving.
• Ensure all SOPs are documented, trained, and followed, holding managers accountable for compliance.

• Build and manage weekly labor plans based on inbound schedules, outbound volume, and operational priorities.
• Forecast capacity constraints and plan staffing and workflows to avoid backlogs and missed SLAs.
• Set daily priorities for the building and ensure labor is deployed to the highest-leverage work.
• Monitor throughput throughout the day and rebalance labor across functions to protect flow and service commitments.

• Share responsibility for hitting warehouse profitability and cost targets, in partnership with the Warehouse Leadership and Finance.
• Ensure labor hours, materials, and value-added services are tracked accurately and charged appropriately to brands.
• Control labor costs through disciplined scheduling and productivity management, aligning workforce levels to demand.
• Monitor spend and operational waste and drive corrective actions when performance drifts from targets.

• Focus on the performance and development of Operations Managers and Leads, ensuring they have the resources, training, and support needed to succeed.
• Actively coach, lead, and manage managers, stepping in alongside them to tackle challenges and lead by example.
• Ensure managers meet targets and deadlines, providing clear feedback and guidance to improve team performance.
• Take ultimate responsibility for manager success. If their teams fail, the Senior Operations Manager takes ownership and drives correction.

• Audit, improve, and execute on workflows across receiving, inventory movement, picking, packing, returns, and exceptions to maximize efficiency and effectiveness.
• Drive improvements to warehouse metrics, including order accuracy, on-time shipment, inventory accuracy, dock-to-stock timing, and returns SLA.
• Champion continuous improvement by identifying inefficiencies, implementing solutions, and standardizing best practices.
• Actively monitor workflows to identify bottlenecks and ensure teams operate with urgency and consistency.

• Uphold and embody Ship Essential’s Principles for Operating a Warehouse, ensuring they are practiced at every level of the organization.
• Serve as a torchbearer of Ship Essential’s values, promoting excellence, resourcefulness,…