Senior Project Manager; Store Operations

Senior Project Manager (Store Operations)

Lens Crafters is a place for visionaries. We’ve got a vision for pairing state-of-the-art technology with a truly personal approach to eye care.
Everything we do is centered around sight. Because quality care helps us see the joy in life. Because learning from the best, makes us all better. Because continuing our legacy of the highest optical standards helps us innovate the future in optical care.

At Lens Crafters, we want every person who enters our doors to feel our passion for care. And that's why we’re committed to taking care of you, so you can bring the best quality experience to our patients and customers.

Lens Crafters is part of Essilor Luxottica, a global leader in the design, manufacture and distribution of world-class vision care products, including iconic eyewear, advanced lens technology and cutting-edge digital solutions. Join our global community of over 200,000 dedicated employees around the world in driving the transformation of the eyewear and eyecare industry. Discover more by following us on Linked In!

The Sr. Manager of Special Projects is a high-impact strategic leader responsible for planning, managing, and executing cross-functional initiatives that support the organization’s most critical goals. This role partners directly with leadership to drive special initiatives from conception to completion, ensuring alignment with company strategy and delivering measurable results.

• Provide leadership and support on brand initiatives to ensure the field is positioned to execute with excellence.
• Build and foster collaborative relationships with all brand members, and corporate departments to stay informed of new initiatives and business processes.

• Manage and execute strategic cross-departmental projects, often involving confidential, high-priority, or time-sensitive initiatives.
• Lead and deliver project work plans that include clear objectives and timelines; identify needed resources, provide accurate estimate costs, develop timelines/milestones, KPIS, and deliverables. Tracks progress to these work plans and provides regular updates to stakeholders
• Identify operational challenges and design targeted solutions across business units.
• Responsibility for providing communication content for all initiatives to the Field Communication Team and stakeholders. This includes developing reports, presentations, and updates for the leadership team, board, and other key stakeholders.
• Maintain effective working relationships across departments while holding stakeholders accountable
• Ensure adherence to project success criteria
• Facilitate project postmortems (Lessons Learned) and document findings and best practices for future project execution
• Responsibility for development and integrity of all store Policy and Procedures related to initiatives; including Risk Management/Loss Prevention and Inventory partnerships/processes.
• Respond resourcefully to change; know when to call upon others for different perspectives

• Support organizational change through implementation of new systems and processes.
• Provide RMs support and assistance addressing questions, issues, and any crisis that may arise.
• Represent the voice of the field by maintaining a working knowledge of store operations and execution via quarterly visits to field/stores

• Establish processes and tools to efficiently analyze overall effectiveness.
• Ensure field feedback on all initiatives is captured and incorporated for process improvement.

• Bachelor’s degree or equivalent experience
• 7+ years of project planning and execution
• Self-motivated with proven ability to work independently
• Ability to balance multiple projects simultaneously
• Strong interpersonal and communication skills
• Ability to build relationships across all functions / levels
• Ability to think, formulate & present alternative ways to execute initiatives
• Willingness to travel

Pay Range:

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This posting is for an existing vacancy within our business.

Employee pay is determined by multiple factors,…