Chief Operations Officer

Who We Are

Jericho Project is a nationally recognized nonprofit that has been working to end homelessness at its roots since 1983. What began as a Manhattan soup kitchen has grown into a citywide organization serving nearly 3,000 New Yorkers each year—including over 700 veterans, as well as young adults and families, many of whom identify as LGBTQ+.

Jericho provides more than 600 units of supportive housing through seven permanent residences in the Bronx and Harlem, along with scattered‑site apartments throughout New York City. Our housing‑first model is paired with wraparound services delivered by skilled case managers, licensed mental health clinicians, and workforce development specialists. Together, these services support our four pillars of stability: housing, employment, wellness, and family.

In 2024, Jericho facilitated over 570 housing placements, helped secure nearly 275 job placements, and delivered over 750 therapy sessions through our in‑house Jericho Therapy Program. As we move toward expanding our reach by an additional 2,000 units of housing, we remain committed to helping individuals and families build lasting independence and well‑being—one person, one home, and one community at a time.

The Chief Housing Operations Officer provides strategic leadership and operational oversight for the organization’s housing portfolio, ensuring the long‑term financial health, physical condition, regulatory compliance, and mission alignment of all properties. This role integrates housing operations, supportive housing delivery, property management, facilities, asset management, and capital planning into a cohesive, high‑performing platform that supports resident stability and organizational growth.

This executive leads portfolio strategy, operational excellence, compliance, and capital stewardship while partnering closely with development, social services, finance, and executive leadership.

• Develop and execute the organization’s housing operations and asset management strategy aligned with the agency’s mission and growth goals.
• Serve as a senior leadership team member contributing to organizational strategy, budgeting, and long‑term planning.
• Build scalable systems, processes, and organizational structures to support portfolio growth.
• Provide executive‑level reporting, analytics, and recommendations to the CEO and Board.
• Keep abreast of industry trends, legislative changes, and best practices in affordable and supportive housing.

• Oversee day‑to‑day operations of a portfolio of affordable and supportive housing properties.
• Establish operating standards, policies, procedures, and performance metrics.
• Ensure high‑quality resident services coordination in partnership with supportive services leadership.
• Monitor occupancy, rent collection, lease‑up performance, and resident retention.
• Oversee tenant relations, grievance processes, and risk management.
• Develop and implement preventative maintenance programs to extend building systems’ life cycles.
• Ensure timely response and resolution of maintenance and emergency repair requests.
• Manage building systems including HVAC, plumbing, electrical, fire/life safety, elevators, security, and access control.
• Conduct regular site inspections and building condition assessment.

• Oversee procurement, management and evaluation of contractors and service providers (janitorial, security, landscaping, HVAC, pest control, etc.).
• Oversee negotiation of service contracts and monitoring of performance against service‑level expectations.
• Ensure effective coordination of all major equipment purchases.
• Approve invoices and monitor budgets related to building operations and capital repairs.

• Ensure compliance with all applicable regulatory requirements, including:
• Local housing codes
• Fire department regulations
• HPD / HUD / HCR / other funder standards (as applicable)
• Building inspections and certification requirements
• Coordinate inspections, audits, and corrective action plans.
• Maintain life safety systems and emergency preparedness protocols.