Manhattan Borough Manager

important note: candidates who have a permanent administrative manager or comparable civil service title or are reachable on the current administrative manager promotional exam no. 1552 will be considered for an interview. Please include in your cover letter your employee identification number (ein) and your permanent civil service title or provide your list number for exam 1552 when applying.

nyc department of finance (dof) is responsible for administering the tax revenue laws of the city fairly, efficiently, and transparently to instill public confidence and encourage compliance while providing exceptional customer service.

dof’s customer operations division has oversight of the department of finance business centers, city register’s office, and the land records, adjudication, and collections divisions. Customer operations is charged with the processing of tax payments, parking violations payments, and all other charges collected by dof. The division is also responsible for recording property transfers, adjudicating parking and camera violations, and managing the full life cycle of the department’s enforcement activities related to unpaid business and excise taxes, parking fines, and environmental control board summonses.

dof’s business centers, one in each of the five boroughs, are responsible for communicating amounts due for the processing of tax payments, parking violation payments, and all other charges collected by the department, as well as maintaining quality control of department records and delivering exceptional customer service to individuals seeking information on making payments. The business centers issue releases for individuals whose vehicles have been impounded, enroll customers in payment agreements, and help customers prepare for parking ticket hearings.

customer operations is seeking a manhattan borough manager to serve at the manhattan business center. The borough manager is the primary manager for the business center staff and manages the day‑to‑day operations. Under general direction with a wide latitude of accountability and professionalism for independent initiative and judgment, the selected individual will demonstrate enthusiasm and commitment to be responsible for the overall operation in overseeing and be responsible for 20 plus staff members.

• demonstrating the ability to make sound decisions to ensure the effective and efficient processing of tax documents and payments, parking violations and payments, and all other charges collected by the department.
• directs the staff in assisting the public in finding information in all areas under the department's purview. In addition, assuring resources are fully maximized in performing these tasks.
• act as the chief customer service agent of the center, handling and resolving the most challenging issues and systemic problems, brought before the cashier and customer service staff while articulating the divisional goals. This includes working closely with the managing administrative law judge in the adjudications division and managing the daily operational needs of that division at the borough business center.
• responsible for assuring the staff provides customer service at the highest standards set by the department. In pursuit of these standards, the manager is the primary lead for the proper application of all policies in providing training, evaluating, as well as addressing time and leave issues, and applying disciplinary path protocols when needed.
• demonstrate knowledge of and support for the city's eeo policy and procedures, and the agency's eeo plans by conducting supervisory meetings at least twice a year and ensure that every employee receives eeo training every two years as well.
• responsible for making sure that the business center processes all work effectively and efficiently by working closely with the supervisory staff in developing specific plans of action to improve performance of employee not meeting their standards.
• responsible for ensuring the accuracy and timeliness of the weekly and monthly reports.
• perform special assignments and work with other divisions within the agency as needed, working…