Area General Manager

Overview

At Soho House, the Area General Manager is a strategic, multi‑unit leader responsible for driving operational excellence, consistent service standards, and strong commercial performance across a portfolio of Soho House locations. Rather than being based at a single property, this role operates as a regional field leader who partners closely with General Managers to translate company priorities into seamless, high‑quality execution.

Acting as a culture carrier and brand ambassador, the Area General Manager strengthens leadership capability, elevates the member and guest experience, and ensures each House operates with the discipline, creativity, and commercial focus that defines Soho House. This role connects regional strategy with on‑the‑ground operations—providing coaching, accountability, and cross‑functional coordination to ensure alignment, performance, and long‑term success across all assigned Houses.

A successful Area General Manager builds alignment across Houses, ensures standards are consistently executed, and develops strong General Manager leadership to drive performance, retention, and member satisfaction.

• Act as an influential leader and strategic partner to General Managers, ensuring business objectives are translated into clear operational execution across assigned Houses.
• Provide day‑to‑day guidance and coaching to House leadership teams to strengthen decision‑making, accountability, and commercial performance.
• Assess business performance on a weekly and monthly basis, identifying trends and implementing action plans that improve operational effectiveness, profitability, and member experience.
• Drive consistency in Soho House service standards, operational practices, and cultural behaviors across multiple locations.
• Partner closely with the Vice President of Operations to operationalize regional strategies and ensure initiatives are embedded effectively at the House level.
• Collaborate with People & Development to support leadership development, retention strategies, and succession planning for key operational roles.
• Work alongside Finance and operational leaders to monitor revenue, labor, and cost performance while maintaining quality and experience standards.
• Ensure compliance with Soho House policies, food safety, allergy procedures, and all local regulatory requirements, maintaining safe and welcoming environments for members, guests, and staff.
• Serve as a collaborative partner to Head Office functions including HR, Recruitment, Learning & Development, F&B/Operations, Marketing, Membership, Finance, Facilities, and Design to ensure initiatives are implemented consistently and effectively.
• Support General Managers in executing major programming moments, seasonal activations, and regional initiatives to ensure seamless delivery and commercial success.
• Guide the development and implementation of operational improvements, systems, and processes that enhance efficiency, service delivery, and team engagement.
• Conduct regular site visits and structured business reviews to evaluate performance, coach leadership teams, and ensure alignment to company expectations.
• Provide leadership input into annual planning, budgeting, and operational strategies in partnership with regional and central teams.

• At least 10–15 years of senior leadership experience within high-volume hospitality, multi‑unit operations, or lifestyle/luxury environments.
• Proven experience leading or supporting multiple locations with a focus on operational performance and leadership development.
• Strong financial and commercial acumen with the ability to interpret business metrics and drive profitability through operational discipline.
• Deep understanding of Food & Beverage operations and member‑driven hospitality environments.
• Demonstrated ability to coach, influence, and develop senior operational leaders.
• Strong knowledge of regulatory compliance, food safety, and risk management standards.
• Ability to assess service, operational, and cultural trends and implement practical improvements.
• Innovator and strategic thinker with a balance of analytical capability and natural hospitality…