Chief Operating Officer; Coo

Overview

Growing, service-based company that has recently completed an acquisition and is entering its next phase of scale is seeking a Chief Operating Officer (COO) to take full ownership of day‑to‑day operations, integrate the acquired company, and build the operational foundation required for sustainable, profitable growth. This role reports directly to the Owner, who remains responsible for strategic direction, capital allocation, and acquisitions.

Hours:

Monday – Friday, 8:30 am – 5:00 pm. Salary commensurate with experience; company offers benefits, performance‑based bonus and additional incentives tied to KPIs and goal execution. Authority and scope of decision‑making will expand with demonstrated performance.

• Core Objectives (12‑24 Month Horizon)
  • Successfully integrate the acquired company into a single, aligned operating model
  • Scale client acquisition and contractor recruiting while protecting margins
  • Improve sub‑contractor and client retention
  • Build and strengthen the leadership team
  • Implement clear accountability, metrics, and operating cadence
  • Reduce owner involvement in day‑to‑day operations
• Operational Leadership
  • Own company‑wide execution across operations, recruiting, sales, and support
  • Translate strategic priorities into clear operating plans and weekly execution
  • Establish and maintain standardized processes across departments
  • Ensure both legacy and acquired businesses operate as one company
• Acquisition Integration
  • Lead post‑acquisition integration of people, processes, systems, and culture
  • Assess existing leadership and make necessary upgrades quickly and decisively
  • Align compensation, incentives, and performance expectations across teams
  • Stabilize teams during change while maintaining performance
• Growth & Profitability
  • Drive profitable growth through disciplined contractor recruiting
  • Ensure growth initiatives meet margin and retention targets
  • Partner with department leaders to hit weekly and quarterly growth goals
  • Own the company’s P&L and cost structure
• People & Leadership
  • Build, coach, and hold accountable a strong leadership team
  • Create clear roles, responsibilities, and decision rights
  • Implement performance management and development systems
  • Address underperformance promptly and professionally
• Metrics & Accountability
  • Establish company‑wide scorecards with weekly and quarterly metrics
  • Run a consistent operating rhythm (weekly, monthly, quarterly reviews)
  • Use data to drive decisions and course‑correct quickly
  • Create transparency around performance and results
• Owner Partnership
  • Serve as the primary operational partner to the Owner
  • Operate with increasing autonomy as trust and results are demonstrated
  • Collaborate closely with the Owner during the initial integration and stabilization period
  • Gain authority over senior leadership decisions as performance milestones are met
  • Provide clear, honest updates on performance, risks, and leadership effectiveness
  • Escalate strategic decisions appropriately while owning execution

• Revenue and net profit growth
• Contractor retention rates
• Client retention and satisfaction
• Successful integration milestones
• Leadership team effectiveness and stability
• Reduction in owner involvement in daily operations

• Senior operational leadership role (President, COO, GM, or equivalent)
• Experience scaling a service‑based business
• Direct responsibility for P&L
• Experience integrating at least one acquisition
• Managed teams of approximately 30‑200 employees
• Hands‑on operator, not just a strategist
• Comfortable making difficult people decisions
• Data‑driven with strong business judgment
• Clear communicator who builds trust and accountability
• Calm, decisive leader in periods of change