Operations Manager

TRUDON, the renowned luxury candlemaker from France, is seeking an Operations Manager to join our U.S. team in New York.

Operations Manager will play a central role in supporting U.S. commercial operations, with a strong focus on order management, customer account administration, and stock control. This role has the ability to evolve into broader operational leadership across all channels and supply chain functions in the future. The ideal candidate is a proactive, process-oriented leader who is comfortable in day-to-day execution while thinking strategically about continuous improvement and team development.

Founded in 1643, TRUDON is the oldest continuously operating candlemaker in the world and was formerly the official supplier to the French royal court. Known for exceptional craftsmanship and high-quality products, TRUDON produces artisanal candles, diffusers, fine fragrances, and body care that are cherished for their captivating scents and exquisite designs. We are committed to preserving the art of candle making while expanding our global presence.

• Own the full order-to-invoice cycle across all U.S. sales channels (Department Stores, DTC e-commerce, Corporate & Gifting, LATAM, Independents, Online Pure Players, Off-Price), ensuring accuracy, speed, and compliance.
• Supervise and develop a team of two Sales Administrators on order workflows, Navision ERP usage, and reporting tools.
• Manage customer accounts end-to-end: order tracking, delivery confirmations, claims, credit notes, and dispute resolution.
• Data integrity is important in this role – maintain data integrity within Navision ERP across all transactions and workflows.
• Proactively manage backorders, out-of-stock situations, and order prioritization in coordination with our warehouse and supply chain.

• Monitor inventory levels across all channels, proactively identifying risks and limiting out-of-stock situations.
• Coordinate inbound shipments (containers, air freight) with the France-based Operations Manager to ensure timely and optimal stock availability.
• Serve as the primary point of contact with the third-party warehouse in New Jersey, monitoring service levels and KPIs (minimum one monthly on-site visit required).
• Manage supply planning for e-commerce and boutiques in partnership with the President, ensuring alignment with retail priorities.
• Once implemented, oversee product allocation processes to optimize stock distribution by channel and account.

• Manage and optimize Navision ERP and MyReport to support performance tracking and management reporting.
• Prepare and analyze operational, inventory, and sales performance reports for senior leadership.
• Lead continuous improvement of operational processes and internal controls, contributing to budgeting and planning as needed.

• Act as the key contact between Sales, Finance, and France HQ.
• Report to the Head of Sales and actively contribute to strategic and commercial discussions.

From time to time and at its absolute discretion, TRUDON may require you to perform any other reasonable duties which are commensurate with your job title in order to meet its business needs.

• 4-6+ years of experience in operations and Sales Administration in a multi-channel retail or wholesale environment.
• Hands‑on Navision ERP experience required.
• French language proficiency is a plus, given close daily collaboration with our France‑based teams and IT department.
• Experience with MyReport or similar BI tools is a plus.
• Demonstrated team management experience, with a genuine commitment to developing and upskilling direct reports.
• Proactive by nature — anticipates issues, takes initiative, and drives solutions without waiting to be prompted.
• Strongly process‑oriented, with a track record of building, documenting, and improving operational workflows in a structured and scalable way.
• Familiarity with third‑party logistics partners and warehouse operations.
• Highly detail‑oriented, analytical, and results‑driven, with strong organizational and communication skills.
• Entrepren…