Manager, Service – Public Markets

Manager, Service – Public Markets

The Manager, Service role is a crucial leadership position in the Public Markets segment s role integrates commercial and service leadership responsibilities, ensuring the team delivers excellent client service while overseeing client engagements, managing people development, and tracking commercial performance. The Manager partners with their VP to expand client relationships and assists in developing and maintaining business performance improvement initiatives.

• Manage and lead a high‑performing client servicing team of Associates spread across offices and time zones, upholding quality of service expectations and meeting or exceeding commercial goals.
• Serve as hands‑on support to the VP to manage the team’s opportunities—including scoping, staffing, resourcing, and problem solving—and optimize service and delegation throughout the project lifecycle.
• Develop Associates’ capabilities and skills through new hire onboarding, continued coaching, feedback requests, and 1:1 performance management.
• Track and coach to KPIs for individual Associates and the team performance and reinforce compliance and service standards.
• Build strong relationships with global colleagues to actively drive stronger client outcomes.
• Develop high‑potential Associates into the next generation of Managers.
• Implement account strategy, manage account revenue, and track the overall health of your account(s).
• Maintain and grow key client relationships within specific offices and teams.
• Demonstrate detailed understanding of user base, own users directly, and assign users to Associates for outreach as appropriate.
• Collaborate with the VP on account renewals, new user onboarding, user activation, user retention, and client engagement efforts.
• Oversee the client project lifecycle by ensuring successful client outcomes, identifying opportunities to cross‑sell BTC projects, assessing the quality of client experience, and acting on feedback.

• 5+ years of client service or consulting experience with 1‑2 years of direct management experience.
• Experience fostering strong client relationships and winning back users/teams.
• Demonstrated leadership skills through mentorship, delegation, and teamwork.
• Exceptional communication skills and the ability to build strong client/user relationships.
• Results‑oriented focus and track record of business growth/turnaround.
• Excelled in a data‑driven, entrepreneurial, and challenging environment.
• Proven ability to manage and motivate client‑service professionals.
• Thrives when working in a fast‑paced, client‑service environment.
• Passion for problem‑solving around unique challenges and delivering exceptional results.
• Desire to engage with, model, and drive commercial success through building trusted client relationships.

• Comprehensive medical, dental, and vision coverage effective on your first day of employment.
• Flexible paid time off with no predetermined limits on vacation time plus 10 company holidays.
• 401(k) and Roth 401(k) plans with an employer match (subject to annual limits & vesting).
• Tuition reimbursement program for eligible courses, including language skills courses.
• Paid parental leave, adoption, and surrogacy reimbursement.
• Free wellbeing support with the Calm app, Maven, and EAP, and free long‑term therapy & counselling assistance through Pathways.
• Other work perks and benefits available based on final job location.

GLG is committed to fair and equitable compensation practices. Actual compensation is based on several factors that are unique to each candidate, including but not limited to skill set, depth of experience, certifications, and specific work location. The anticipated hiring base salary range for this role is $85,000 — $105,000 USD. Certain roles may also be eligible for incentive compensation.

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