Associate Director, Social

We are OMD, Cannes Lions 2024 Media Network of the Year, RECMA's Best-Performing Media Network Globally, and COMvergence's #1 Global Agency Network. As the world’s largest media network, with more than 12,000 people working in over 100 countries, we excel at making better decisions, faster. By combining innovation, creativity, empathy, and evidence, we help clients move faster, reach further, and take smarter risks in a world full of opportunities.

We pride ourselves on being a people-obsessed, outcomes-focused business that applies evidence and data-based solutions, married with the practice of empathy, to drive performance and growth. When working with our clients, we put ourselves in the shoes of the consumer in order to see the world through their eyes. We focus on finding greater empathy with the consumer so as to uncover insights and opportunities that deliver more valued and valuable connections.

We are seeking a Social Media Associate Director with experience in campaign management, is a vocal and engaged leader on their client and functional teams and have shown the ability to carry out strategy through structuring and planning. Associate Directors are direct managers of the Social Supervisors and oversee the holistic team members on their account, taking responsibility, along with the account Supervisors for guiding their growth.

Social Associate Directors own the Social function on their book of clients and assist in leading the function for their region. This includes developing overall paid media strategy, helping to grow the client’s business through additional Social channels and ensuring team execution meets and exceeds client expectations.

We want an individual that is accountable for all aspects of the plan and has the ability to flag and elevate concerns appropriately to upper management. We value our culture above anything else, and that culture is built on the spirit of our people. We’re looking for tireless optimists, happy warriors and fearless collaborators who bring that extra dose of contagious energy.

Your responsibilities will include:

• Team Leadership
  • Determine how to use Social resources most efficiently
  • Effectively manage and lead all Social team members on particular client team(s)
  • Identify training and development needs of client team and broader functional team
  • Build training materials and determine how to effectively implement with the client team and broader functional team; receive consistent feedback on needs from teams
  • Develop processes, methodologies, best practices and frameworks for client team and broader functional team; work with team members to ensure they are being used
  • Consult with individual client teams as needed to ensure best practices are being used and to brainstorm new approaches to achieving client goals
  • Lead hiring process for Social team members on their client team
  • Oversight for on-boarding new clients within their office location
  • Ensure integration with other functional teams
• Grow Business
  • Determine how to increase and expand paid media services for their clients for any objective depending on client KPI
  • Help identify and test new channels and products, highlighting results and sharing across organization and externally
  • Ensure Social strategy aligns with client’s overall business goals and merchandise impact
  • Help business development team develop and present pitches, including providing oversight and guidance to junior team members assisting with the process
• Training
  • Owns Social portion of new hire training and onboarding, including:
  • Coordination with HR
  • Ensure all materials are up-to-date and all trainings have presenters
  • Coaches and evaluates presenters to make sure they are effective
  • Determines new trainings that need to be developed and trainings that should be updated, conducts surveys and focus groups to maximize effectiveness
  • Develops and provides feedback for onboarding process
  • Develops and ensures certification exams are effective
  • Leads roll-out and adoption plan for new processes, strategies, etc. developed across client teams
• Social Networks
  • Main point of contact for social networks
  • Oversee Insertion Order creation…