Retail Multi-Unit Manager

LaGuardia Airport, provides operational leadership across a defined geographic zone with up to $10M in annual revenue, supporting the location’s Senior Director or Director of Operations. This role ensures all retail stores within the assigned terminal/concourse/zone maintain exceptional standards for cleanliness, staffing, operational readiness, and financial performance by holding management accountable for results.

• Ensure all stores are prepared for next-day opening and that management executes all opening and closing procedures.
• Support the Director of Operations in achieving financial performance targets by monitoring sales, controlling expenses, and maximizing profitability.
• Oversee planned maintenance and address repair needs promptly to maintain operational standards.
• Schedule managers to ensure leadership coverage during all operating hours; interview and make hiring, termination, and advancement decisions within the zone.
• Hold management accountable for onboarding/offboarding processes and compliance with training requirements.
• Champion employee engagement, diversity, and inclusion initiatives; provide coaching and development to build high-performing teams.
• Analyze operational data to monitor zone performance; collaborate with DO/Senior DO on strategic initiatives and financial decisions.
• Ensure accurate ordering, receiving, and stocking of merchandise; train teams on proper inventory procedures.
• Oversee planogram execution, visual merchandising standards, and seasonal resets across all stores.
• Monitor inventory levels, turnover rates, and shrink; implement controls to minimize loss.
• Ensure management and staff are proficient in POS, inventory management, scheduling systems, and other retail technology platforms.
• Monitor and maintain retail equipment; schedule routine service and repairs as needed.
• Drive adoption of new retail technologies to improve efficiency and customer experience.
• Maintain working knowledge of brand standards, lease agreements, and landlord relations.
• Implement marketing programs and promotional activities; ensure compliance with brand campaigns.
• Resolve escalated customer and associate issues using sound judgment; provide feedback and coaching to subordinate leaders.
• Ensure compliance with all federal, state, and local safety and health standards.
• Train managers and staff on wellness protocols and safety procedures; maintain audit readiness.

• Bachelor’s degree in Business Administration, Retail Management, Marketing, or related field (preferred; counts for 3 of the 6-year requirement).
• Minimum 6 years of retail operations experience, including 2 years in multi‑unit leadership roles.
• Proven success managing up to $10M revenue portfolios and leading teams across multiple retail concepts.

• Proficiency in retail technology platforms including POS systems, inventory management software, scheduling systems, and reporting tools.
• Strong knowledge of inventory management, planogram execution, and visual merchandising standards.
• Ability to analyze retail KPIs such as sales per square foot, inventory turnover, shrink rates, and customer conversion metrics.
• Familiarity with category management, retail space optimization, and seasonal merchandising strategies.
• Operational Leadership:
  Drives execution across multiple stores to achieve financial and service goals.
• Financial Acumen:
  Interprets P&L and KPIs to deliver sustainable growth and profitability.
• People Development:
  Builds positive work environments through coaching, mentoring, and leadership.
• Customer Focus:
  Ensures superior service and brand compliance across all locations.
• Strategic Thinking:
  Anticipates challenges and implements solutions to complex operational issues.
• Change Leadership:
  Champions technology adoption and process improvements to enhance efficiency.

• Reports directly to the Senior Director or Director of Operations.
• Works a varied, rotating schedule, including early mornings, peak periods, and closing shifts to ensure operational oversight.
• Weekend and holiday availability required based on business needs.
• Regular on‑site presence across…