Manager, Tower Operations

Location: New York

* Work closely with the Chief of Staff to develop and manage a strategy for supporting a thriving and supportive culture, and actively participating in shaping it.
* Drive our Associate Experience (AX) & Engagement strategy, inclusive of our approaches to Learning & Development and recognition, in close partnership with the Chief of Staff.
* Assist with our Talent & Performance Management planning and delivery, managing the timeline and communication plans.
* Manage strategic business operations initiatives and assist with the creation and oversight of standards, policies, and guidance.
* Provide tactical thought partnership to drive project delivery based on defined priorities scope of deliverables, timelines, and budget; ensure alignment; identify dependencies, risks and issues and mitigate and/or escalate as needed.
* Experience in discretion of handling highly sensitive issues.
* Operate at tactical, strategic, and operational level.
* Create and maintain playbooks, processes, and documentation that are durable and repeatable.
* Handle oversight of special projects that don’t fit into traditional work streams.
* Lead special projects autonomously through partnership with design leaders and cross-functional partners (Design Operations, Talent, Finance, etc.).
* Align operations and routines, with strategy and ensure alignment to organizational goals.
* Develop relationships across the organization to be able to act as an informed and helpful sounding board and thought partner.
* Support associate engagement and contribute to events and culture efforts.
* Provide change management support to critical operational efforts.
* Build and maintain effective, scalable processes to manage operational routines.

The ideal candidate is a self-starter that can work autonomously, take initiative, and has a strong portfolio demonstrating leadership, process, results, and impact. They have the ability to multitask with simultaneous projects and tasks, while demonstrating urgency, prioritization, and ownership to drive issues to completion. They possess excellent organizational skills and are capable of balancing strategy and tactical delivery.
* Bachelor’s Degree or Military experience
* At least 4 years of process or project management experience
* At least 1 year of people management experience
* Strong project management and organizational skills. Meticulous attention to detail.
* Excellent written and verbal communication skills.
* Ability to maintain discretion in handling highly sensitive issues.
* Strong at building and maintaining relationships that inspire confidence and build trust and support at all levels of the organization.
* Demonstrate strong stakeholder management skills.
* Familiarity with program management methodologies and tools.
* Experience partnering across teams to shape strategy and operating models.
* Experience working collaboratively in global organizations with multiple stakeholders and diverse communities.
* Experience working directly with designers, researchers, and strategists.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the . Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.
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