Digital Project Manager

DEPARTMENT

DEPARTMENT: Administration, Information Technology

REPORTS TO: Vice President, Digital Delivery and Product Management

CLASSIFICATION: Exempt

DATE: January 2026

SALARY: $70,000-$80,000 per year

The Digital Project Manager is responsible for planning, coordinating, and delivering organization-wide projects that support the operational, strategic, and mission-driven objectives of the 9/11 Memorial & Museum. This role partners with leaders and teams across departments, including Technology, Operations, Finance, Facilities, Development, Visitor Experience, and external vendors to ensure projects are delivered on time, within scope, and on budget.

The ideal candidate is a versatile project manager with experience managing diverse initiatives, navigating cross-functional environments, and bringing structure, clarity, and accountability to complex work. This role emphasizes strong communication, stakeholder alignment, and disciplined execution rather than ownership of a specific platform or system.

• Lead end-to-end project management activities, including initiation, planning, execution, monitoring, and close-out
• Define project scope, objectives, deliverables, timelines, and success criteria in partnership with stakeholders
• Develop and maintain detailed project plans, schedules, and work breakdown structures

• Serve as the primary point of coordination between project sponsors, internal teams, and external partners
• Facilitate project meetings, status reviews, and decision-making forums
• Provide clear, concise, and timely project updates to stakeholders at all levels
• Coordinate internal and external resources to support project delivery
• Identify interdependencies across teams and proactively manage scheduling conflicts or constraints
• Support leaders in prioritizing work and sequencing initiatives

• Identify project risks and issues, assess impact, and implement mitigation strategies
• Manage scope changes through defined change control processes
• Escalate risks and decision points appropriately and constructively
• Track project budgets, forecasts, and expenditures
• Coordinate with Finance and vendors to ensure contractual alignment and financial accountability
• Support procurement, vendor onboarding, and performance tracking as needed

• Maintain accurate project documentation, including charters, plans, status reports, and lessons learned
• Apply and promote consistent project management practices across initiatives
• Contribute to continuous improvement of project delivery processes and tools

• Bachelor’s degree in Business, Information Technology, Project Management, or a related field (or equivalent experience)
• 2+ years of experience managing projects in a professional environment
• Experience working on cross-functional, multi-stakeholder initiatives
• Familiarity with project management methodologies (Agile, Waterfall, or hybrid)
• Strong organizational, planning, and time-management skills
• Excellent written and verbal communication skills
• Ability to manage competing priorities in a deadline-driven environment
• Strong problem-solving skills with attention to detail
• Proficiency with project management and collaboration tools (e.g., Jira, Microsoft Project, Smartsheet, Trello, or similar)
• PMP, CAPM, or equivalent certification preferred but not required

• Participate in the Annual 5K Fundraiser and September 11th Commemoration, as assigned
• Assist with other special projects and events in support of the 9/11 Memorial & Museum mission, as assigned

This position offers a dynamic opportunity to drive digital transformation and innovation while ensuring projects align with business goals and deliver value efficiently. If you are a motivated professional with a passion for digital project management, we encourage you to apply!

The National September 11 Memorial & Museum (9/11 Memorial & Museum) is an equal opportunity employer. Applicants who meet the qualification requirements of…