Account Supervisor; Social

About VML

VML is a leading creative company that combines brand experience, customer experience, and commerce, creating connected brands to drive growth. VML is celebrated for its innovative and human first, award-winning work for blue chip client partners including AstraZeneca, Colgate-Palmolive, Dell, Ford, Microsoft, Nestlé, The Coca-Cola Company, and Wendy's. The agency is recognized by the Forrester Wave™ Reports, as a Leader among Marketing Creative and Content Service Providers, Commerce Services, Global Digital Experience Services, Global Marketing Services and, most recently, Marketing Measurement & Optimization.

In addition, VML’s specialist health network, VML Health, is one of the world’s largest and most awarded health agencies. VML’s global network is powered by 26,000 talented people across 55+ markets, with principal offices in Kansas City, New York, Detroit, London, São Paulo, Shanghai, Singapore, and Sydney.

VML is a WPP agency (NYSE: WPP). For more information, please visit , and follow along on Instagram, Linked In, and X.

We are adding an Account Supervisor to our team to lead social media campaign management for one of our largest accounts in the CPG space. The Account Supervisor interacts with clients and internal partners as both an effective project steward and partner to clarify and develop project objectives, identify challenges, and guide strategy and metrics development. As such, the Account Supervisor should demonstrate an understanding of the client’s business (objectives, risks, and strategies) and its marketing goals, applying them to guidance for projects and to identify incremental growth opportunities.

In this role, you will be responsible for leading the client communications on the always-on social business, partnering with social strategy and delivery to get to best in class social content and strategy.

• Work effectively with a variety of internal disciplines and teams.
• Detail-oriented with strong interpersonal, organizational, and presentation skills.
• Think and operate with strategic orientation and task/project management.
• Lead cross-functional teams and navigate cross-agency collaboration.
• Help mentor and support career development of team members.
• Ensuring operational excellence on the accounts and projects managed.
• Financial management responsibilities include reviewing project estimates, SOWs, projections, and billing for brands managed, review monthly billing spreadsheets with clients.
• Lead execution of projects and inform supervisor/director on status.
• Serves as day-to-day client contact, with supervision from manager, as needed.
• Leads team in execution of project deliverables.
• Maintains and grows knowledge of client’s business, competition, and industry.
• Leads team understanding of client’s business goals/objectives relative to projects.
• Identifies new and inventive ways to contribute to and grow client business including thought leadership around areas of interest and new opportunities; MIP plan for brand/s managed.
• Participates in key client meetings including status meetings, briefings, legal reviews, cross-agency partner meetings, agency day, and VML presentations.

• A builder | Entrepreneurial attitude coupled with a strong business acumen. Ability to bring people together and marshal ideas.
• Open and collaborative | Our team is close-knit and supportive; you should champion a team environment that is comfortable and encouraging.
• Optimistic and resilient | Dig in and figure out how to work around problems. Maintain stamina and positivity.
• Ego-less | We all wear the hats that need wearing; it’s a mentality that makes the team successful.

• 5-7 years of account management experience, with a focus on social assets and social media campaign expertise. Experience leading a client’s B2C marketing initiatives preferred.
• Experience working with clients within the CPG sector, or other regulated industry preferred.
• Social-first experience and platform expertise (strategic and creative best practices for content development), primarily across Meta, Tik Tok, and You Tube, secondarily across social channels like…