Customer Solutions Operations Manager

Responsibilities

• Operational Responsibilies
  • Oversee all customer service operations, including NIS, on-time delivery, variance, and project profitability.
  • Build strong cross-functional partnerships with sourcing, shipping, quality, engineering, and manufacturing to achieve targets and ensure customer satifaction.
  • Lead engineering execution for customer projects and manage project schedules, risks, and customer communications.
  • Determine parts inventory needs and oversee planning accuracy.
  • Analyze delivery and budget variances and drive improvement initiatives.
  • Collaborate with sales to support customer success and continuous improvement.
• Coach and develop team members in engineering, planning, and proejct management.
• Identify skills gaps, coordinating training, and maintain an updated skills matrix.
• Implement and refine tools, processes, and workflows to improve productivity and operational efficiency.

To succeed, you will need

We encourage you to apply even if you don't meet every single requirement. We value diverse experiences and perspectives and are excited to see what you bring to the role.

• You have a strong focus on customer service and providing exeptional customer care.
• You have strong communication skills.
• You can navigate roadblocks, conflict, and shared resources to build rapport with other to reach a common goal.
• You can determine the trade offs of decisions and big picture strategic thinking.
• You are an experienced negotiator who can understand the value of empathy.
• You are willing to travel both domestic and internationally for business meetings.

• Culture of trust and accountability:
  We empower our people to take ownership, make decisions, and grow through meaningful work.
• Lifelong learning and career growth:
  Expand your expertise in a technically advanced, fast-paced environment.
• Innovation powered by people:
  Join a team where your ideas matter and your contributions drive real impact.
• Comprehensive compensation and benefits:
  Enjoy competitive compensation, generous paid time off (vacation, personal, and sick days), a 401(k) with up to 6% company match, and flexible working hours to support work-life balance. Base salary ranges from $112,900 to $133,370 annually, commensurate with experience and qualifications.

Hybrid

This role offers a hybrid working arrangement, allowing you to split your time between working remotely and being on-site at our manufacturing facility in Voorheesville, United States (US).
#LI-Hybrid

Talent Acquisition Team:
Cassandra Quinn

Uniting curious minds

Behind every innovative solution, there are people working together to transform the future. With careers sparked by initiative and lifelong learning, we unite curious minds, and you could be one of them.