Director, Access and Research Services

Overview

NYPL has been one of the world’s great public research libraries for more than 130 years. Its research centers provide opportunities for engagement with in-depth and unique collections, inspirational reading rooms, exhibitions, programs, and a range of research services. Collections and Research Services encompasses several departments focused on managing the ongoing development of our exceptional research collections, advancing unified discovery and expanding access, both in-person and online, and ensuring stewardship of the collections at every stage of their lifecycle.

NYPL seeks a proven and visionary leader to advance the Library’s strategic goals to improve access and optimize the user experience, ensuring our diverse and unique research collections are accessible to the broadest number of patrons and reach new audiences.

• Oversees the collaboration between the Research Libraries staff and the Digital Product Management team to develop and refine the strategic vision for a unified patron experience on its website and initiatives that expand access to more scholarly ebooks through innovative approaches such rights clearance partnerships
• Ensures staff engagement for the ongoing development of the Research Catalog and compliance with ILS and circulation policies and procedures
• Oversees the systems and policies that support access to the collections, including Aeon, EDS, and resource sharing systems; supports the implementation of a new DAMS as related to integration with these systems
• Oversees resource-sharing services; engages with partners, including the Manhattan Research Library Initiative (MaRLI), the ReCAP Shared Collections, Borrow Direct partners, and the CUNY-wide community to strengthen and sustain our partnerships and new initiatives; represents NYPL on partner committees
• Leads the review and development of a multi-pronged digitization strategy and related policies and procedures
• Develops and implements, in collaboration with stakeholders, a centralized service model for the library’s electronic document delivery services, Scan and Deliver, for general and special collections
• Oversees accessibility services for the research collections, partnering with other teams – Branches, Digital, Legal, and HR – to align policies, services, and products to address access to the collections for research patrons with disabilities
• Oversees the public order team and commercial digitization and licensing initiatives
• Ensures that accurate and consistent research usage data is being reported; oversees special research assessment projects, and uses data-informed decision making to optimize services
• Effectively manages organizational change, strengthening the alignment of people and processes to deliver the best possible experience to patrons
• Manages budgets and grants and contributes to fundraising initiatives and events
• Develops and supports staff, fostering inclusion, professional growth, and a collaborative culture
• Represents NYPL nationally in consortia and conferences, advancing its role as a leader in access and discovery
• Performs other related duties as required

Required Education & Certifications

ALA-accredited MLS and substantial research library experience or Masters degree and relevant, substantial research library experience

Required Experience

• 10 years of experience in an academic or research library setting, with increasingly responsible managerial responsibilities
• 7+ years of successful people management experience
• Successfully demonstrated experience promoting and managing access systems and services to support research and scholarly communication
• Successfully demonstrated experience in strategic planning, project and resource management, problem-solving, and decision-making in a collaborative and coordinated work environment; a proven team player
• Demonstrated experience in analyzing workflows, developing policies, and implementing change to promote alignment and greater efficiency of operations
• Experience managing multiple projects and initiatives
• Demonstrated experience evaluating the effectiveness of products and systems that support collections discovery and access
• Experience setting clear and attainable performance goals
• Experience with project management principles and tools preferred

Required Skills

• Excellent interpersonal, oral, and written communication skills
• Strong leadership and project management skills, including negotiation and influencing skills
• Excellent analytical skills and ability to lead complex projects
• Demonstrated ability to build consensus and promote productive teamwork
• Knowledge of current issues and emerging trends in research library services and systems as well as emerging technologies
• Successfully demonstrated commitment to excellence in public service

Managerial/Supervisory Responsibilities

Oversees a staff of approximately 12 FTE with 2-3 direct reports