Director – Org Design

Help us use technology to make a big green dent in the universe!

Kraken powers some of the most innovative global developments in energy.

We’re a technology company focused on creating a smart, sustainable energy system. From optimising renewable generation, creating a more intelligent grid and enabling utilities to provide excellent customer experiences, our operating system for energy is transforming the industry around the world in a way that benefits everyone.

It’s a really exciting time in energy. Help us make a real impact on shaping a better, more sustainable future.

++Kraken++

Kraken is the operating system of the future for Utilities. When a utility signs up to use Kraken, they have some big ambitions. They want to; improve customer experience, reduce cost to serve or accelerate growth and innovation. To make this possible at pace, clients need the incredible tech stack that Kraken offers, the ability to improve how they operate and to have a culture that enables them to thrive.

Clients are increasingly interested in understanding how they can improve not only their customer operations but the business functions, and business units that sit horizontally and vertically to customer operations in retail.

To enable this, Kraken structures itself across 3 key delivery “lead” practice groups;
Human Design, Org Design and Tech. This role sits within the Org Design Practice Group. Within this group there are 3 “sub” practices;
Target Organisational Model, Innovation and Data as well as a group of super heroes we like to call Org Design Leads.

Kraken’s Org Design Leads are multi skilled, highly experienced operators. They understand the unequivocal do’s and don’ts to achieve success at pace.

++The role++

You will serve as a trusted advisor to C-suite stakeholders, and a client’s key operational leaders, with a mission to help clients design, execute and improve their utilities model of the future.

We are looking for a credible, inspiring and impact-driven Operational leader. Someone who wants to inspire change in others, who is able to reference the choices and decisions they have made; the good ones, the bad ones, and the ones that surprised you. Your job is to share your wisdom and help make hard and challenging problems feel solvable for energy specialists through to CEOs.

• Business Operating Model Execution:
  Own the applied design and execution of client Target Operating Models across customer operations and adjacent functions including structure, roles, decision rights and governance. Translate global TOM standards into operating models that work in real client contexts.
• Senior Client Partnership & Challenge: Act as a trusted advisor to C-suite and senior operational leaders. Confidently challenge plans, sequencing, and execution to protect long-term outcomes over short-term comfort
• BOT Lifecycle Accountability: Enable clients to have end-to-end accountability for organisational outcomes across the Build–Operate–Transfer lifecycle. Maintain oversight across 4–5 accounts, spotting risks early and orchestrating targeted interventions.
• Programme Oversight & Resource Orchestration:Provide senior operational oversight of complex transformation programmes. Ensure the right capability is deployed at the right time, balancing delivery quality and pace. .
• Practical Mentorship & Decision Support: Coach client leaders and senior delivery leads through real-world organisational challenges, sharing lived experience and applied judgement to make complex problems solvable.
• Global Practice Contribution:Partner with Global Practice Leads and Human Design to feed client learning back and continually shape global standards, role-model Kraken ways of working, and strengthen the Org Design community globally.

• Enterprise Transformation Leadership: Proven experience designing and running operating models in complex, regulated environments (Energy, Utilities, Telco, Public Sector).
• Strategic Judgement with Pragmatism: Strong ability to balance global standards with local reality, spotting structural and governance risks early.
• C-Suite Credibility:Trusted peer to senior…