Warranty Manager

About Us

Everything’s on the menu ept compromise.

The Wonder app is the premiere platform to feed every craving, all in one order. Our 25+ award-winning restaurant partners span every cuisine you can think of, from Greek to Thai, and come from the minds of the best chefs in the industry—Bobby Flay, José Andrés, Marcus Samuelsson, and more.

And our diners don’t have to choose just one: they can mix and match dishes from as many Made by Wonder restaurants as they’d like, or order from neighborhood gems near them. Everything is made to order at our brick-and-mortar locations across the East Coast and delivered fast and free, and more locations are opening every week.

The best in the business are coming to Wonder, working every day to make us the destination for every mealtime moment. Join a team of technology, culinary, and logistics pioneers, backed by top-tier venture capitalists, and help us make great food more accessible.

The Facilities Warranty Manager plays a pivotal role in overseeing and coordinating warranty-related activities for equipment, buildings and other assets. This position supports the Facilities Department working within a cross-functional role with Construction & NSO’s to ensure the successful execution of initiatives, projects and maintenance tasks.

This role manages key functions within the department, focusing on the setup and administration of the Computerized Maintenance Management System (CMMS) for warranty’s, asset management, and vendor compliance.

The Facilities Warranty manager will develop expertise through continuous on the job training, enabling them to provide essential administrative oversight and support for all warranty processes and systems. This role is integral to maintaining smooth operations and ensuring all warranty and maintenance activities are efficiently managed and executed.

• CMMS Administration: Oversee the setup, management, and improvement of the CMMS (Service Channel), ensuring efficient system functionality and compliance for warranty.
• Warranty Management: Oversee and manage all warranty processes for equipment, buildings, and mechanical systems, ensuring timely and effective resolution of warranty claims. Maintain a comprehensive database of all warranties, including expiration dates, terms, and conditions, to endure proactive management and renewal where necessary. Serve as the primary point of contact for warranty related issues, liaising with vendors, contractors, and internal teams to address any concerns.
• Equipment and Systems: Monitor the performance and condition of equipment and mechanical systems to identify potential warranty claims. Coordinate inspections and assessments to validate warranty coverage and ensure compliance with warranty terms. Work closely with warranty vendors to schedule repairs and replacements under warranty, minimizing downtime and ensuring operational efficiency.
• Building Warranty Coordination: Manage warranties related to building construction, renovations, and structural components, ensuring all claims are processed in accordance with contractual obligations. Collaborate with contractors and developers to address any issues covered under building warranties, ensuring timely resolution and adherence to quality standards.
• Vendor and Contractor Relations: Establish and maintain strong relationships with vendors and contractors to facilitate efficient warranty service and support. Negotiate warranty terms and service agreements to secure favorable conditions for the organization. Ensure vendors comply with warranty provisions, including prompt service and adherence to agreed upon standards.
• Data Management & Reporting: Utilize the CMMS to track warranty claims, service requests, and maintenance activities. Generate reports on warranty performance, highlighting trends, issues, and areas for improvement. Provide regular updates to senior management on warranty status, including cost savings achieved through warranty management.
• Training and Development: Conduct training sessions for OPS on warranty processes, ensuring they are informed about the terms and conditions of warranties and how…