Director Marine Operations

Hornblower Group is a global leader in experience and transportation. Spanning a 100-year history, Hornblower Group’s portfolio of international offerings includes water- and land-based experiences and ferry and transportation services. City Experiences, Hornblower Group’s premier experience division, offers dining and sightseeing cruises and walking and food tours through the City Cruises, Walks, and Devour brands.
City Ferry
, part of Hornblower Group’s Ferry and Transportation Division, is the largest private operator of high-speed passenger and vehicle ferries in the United States, carrying more than 10 million passengers annually and operating services including NYC Ferry, Puerto Rico Ferry, and other regional ferry systems. Hornblower Group’s subsidiaries include Hornblower Marine, which provides vessel outhaul and maintenance services at Bridgeport Boatworks in Bridgeport, Connecticut, and Seaward Services, Inc.,

a full-service shipping, waterfrontlogisticsand management company that specializes in the operation and maintenance of government and commercial vessels. Additionally, Anchor Operating System, LLC, a Hornblower Group subsidiary and independent entity, provides reservation,ticketing and website integration services for clients in the transportation,tourism and entertainment industries. Today, Hornblower Group’s global portfolio covers over 10 countries, over 50 U.S. cities and serves more than 20 million guests annually.

Headquartered in Orlando, Florida, Hornblower Group’sadditionalcorporate officesresidein San Francisco, California;
Boston, Massachusetts;
Chicago, Illinois;
London, United Kingdom;
New York, New York;
Dublin, Ireland; and across Ontario, Canada. For more information,

The successful Director of Marine Operations:

• Oversees staff of city Marine Department, including recruitment, training, coaching, development, and retention.
• Oversees vessel operations including aspects of prudent seamanship, capital improvements, systems maintenance and repairs, and financial management of the marine department.
• Oversees execution of the cruise to ensure consistently high levels of safety, quality, service and customer satisfaction while maintaining a high level of profitability.

• Ensures effective execution of each cruise according to the specifications of the Product Management Guide so that guests receive quality, seamless experience on each cruise. Specifically:
  • Directs the efforts of the Marine team
  • Rides cruises to observe & coach Captains and staff
  • Identifies skills training needs for all Captains
• Rotates as cruise captain on cruises and ensures adherence to procedures detailed in the Product Management Guide. This includes thorough pre-cruise preparation, adherence to cruise scripts, supervision of crew, proper navigation of the vessel, adherence to all Coast Guard rules and regulations, and guest satisfaction.
• Directs the execution of the Safety Program, including emergency drills
• Establishes department priorities and executes against them based on long-term vision
• Works with the General Manager to develop all Marine budgets according to company guidelines
• Prepare detailed plans for significant R&M and capital projects. Plans should include timelines, man-hours, and contingencies. Plans must be revised frequently during the execution period.
• Overseas and ensures the proper maintenance of all ship’s systems and boarding facilities
• Contracts necessary repairs, when outside expertise is required, following company policy for authorization of expenditures
• Ensures adherence to Coast Guard rules and regulations, and other federal and local rules and regulations
• Ensures strict compliance to Crisis Management Plan
• Works with General Manager and other City Department Heads to develop city’s cruise management plan
• Participates in the development of the city’s strategic business plan
• Maintains close liaison between the Operations Department and other departments
• Coordinates local Marine activities with the VP of Marine Operations
• Executes other projects assigned by management

• Recruits new Captains and Mates when necessary to fill vacant positions
• Provi…