Community Manager

Job Summary: We are seeking an experienced and dynamic Community Manager to join our Multifamily Management department. This position maintains positive relationships with owners, residents and staff, which build the positive reputation, while implementing the annual plans to achieve revenue goals, execute capital improvements and meet all legal requirements.

The Community Manager is responsible for all property operations and is to effectively initiate, manage, coordinate and motivate all available labor and resources in order to accomplish property objectives and goals. These objectives/goals include, but are not limited to effectively maximizing occupancy levels, profit levels and property values.

Essential Responsibilities: Position may be required to perform duties outside their normal responsibilities as needed and when requested.

• Interacts directly with property owners, asset managers, and business partners to ensure client satisfaction.
• Ensure timely and accurate communications with clients, staff and all stakeholders across all projects or transactions
• Interface with residents to address issues/concerns and enhance the living environment.
• Work collaboratively with other departments (i.e., compliance, transfer, leasing, and accounting)

• Manage day-to-day operations of the property while emphasizing a positive response to concerns of residents and client.
• Ensure the timely maintenance of all building operations and systems.
• Ensure that all properties pass all audits, reviews, and inspections.
• Oversee all maintenance and repair work, including obtaining quotes from vendors, scheduling and coordinating work, and reviewing work after completion.
• Negotiate all service contracts, including bidding, awarding, and managing building contracts and ensuring that suppliers/service providers are meeting contractual obligations (i.e., HVAC, cleaning, landscaping, snow removal, pest control, critical systems maintenance, etc.).
• Respond to building emergencies to coordinate resources and provide appropriate guidance in securing the emergency and implementing corrective and preventive actions.
• Oversee apartment improvement construction projects and capital improvements as required.

• Participate in preparation of short and long range operating budgets and forecasts.
• Prepare Monthly Variance Reports, Utility Consumption Reports, and other reports as required.
• Analyze past income and expenditure patterns and make recommendations.
• Process invoices through various accounts payable procedures; manage vendor payments expenditures/records, orders and delivery logs; and review charges and identify and report discrepancies.
• Assure that appropriate insurance requirements are in place for all properties.

• Provide direction and scheduling to Resident Managers, office, building and leasing staff. Ensure compliance with policies.
• Set goals and objectives for staff
• Review and approve commissions and resolve commission disputes for Leasing Representatives.
• Supervise the work of outside contractors at the property to ensure compliance with contractual agreements, municipal codes, and safety standards. Works with contractors to minimize impact of work on the resident’s comfort and accessibility.

• Bachelor’s degree in business, marketing, real estate or finance or equivalent experience in residential property management.
• 5 years of residential rent regulated property management experience in NYC.
• Experience with high end residential properties.
• Experience with LIHTC units.
• Working knowledge of building operations and maintenance.
• Proficient in Microsoft Outlook, Excel and Word.
• NY Real Estate License or ability to obtain license within 90 days of employment.
• Revenue Management Program experience preferred.