Vice President, Global Sales, Americas

Vice President of Global Sales - Americas is responsible for leading and driving the global sales strategy across the Group’s Americas portfolio, with the objective of delivering sustained revenue growth and increased market share.

This role owns the strategic direction, leadership and performance of the Americas Global Sales function, ensuring strong alignment between global sales priorities, regional execution and hotel-level commercial objectives. It requires a balance of senior sales leadership, commercial planning and hands-on engagement with key clients and partners.

As Vice President of Global Sales - Americas, you will play a critical role in shaping the future of Mandarin Oriental’s global sales strategy, strengthening key relationships, supporting new hotel openings and ensuring the Americas portfolio is positioned as a high-performing, sustainable growth channel for the Group, while remaining true to Mandarin Oriental’s luxury positioning and brand values.

As Vice President of Global Sales - Americas, you will be responsible for the following duties:

• Develop and execute the global sales strategy for the Americas, aligned with Mandarin Oriental’s brand positioning and overall business objectives.
• Own global and regional key account relationships, engaging directly with C-level and senior decision-makers to understand market needs and deliver tailored, high-value solutions.
• Lead and execute global and regional contract strategies to secure volume and strategic business.
• Drive a coordinated approach to large-scale RFPs to secure outsized commercial impact.
• Monitor and analyse global and property-level sales performance metrics, translating insights into clear strategic recommendations.
• Collaborate closely with Marketing, Revenue Management, Distribution and Brand teams to ensure alignment across all commercial initiatives.
• Support new hotel openings across the Americas by developing pre-opening sales strategies, building market awareness and establishing key client relationships to ensure strong performance from launch.

• Lead, inspire and manage a geographically dispersed Global Sales team across North, Central and South America.
• Coach, mentor and develop Sales Directors, Associate Directors, Sales Managers, Global Sales Agents and support colleagues to drive performance and long-term career growth.
• Set clear performance goals and expectations, providing regular feedback and coaching aligned with business priorities.
• Foster a collaborative, inclusive and high-performance culture that reflects Mandarin Oriental’s values and leadership standards.

• Represent Mandarin Oriental across the annual Global Sales Calendar, industry trade shows, client events and conferences.
• Build and maintain strong senior-level relationships with key clients, including corporate accounts, luxury travel agencies, consortia and strategic partners.
• Lead negotiations for major group, corporate and partnership agreements.
• Ensure exceptional client experience and satisfaction through effective senior-level account management.

• Evaluate the effectiveness of the Global Sales function in partnership with the Vice President, Global Sales, ensuring sales activity and events are used strategically to drive engagement and revenue.
• Provide insight into sales tools, technologies and CRM systems to enhance productivity, visibility and data-driven decision-making.

As Vice President of Global Sales – Americas, we expect from you:

• Bachelor’s degree, preferably in Hotel Management, Business Administration or Marketing.
• 10+ years’ experience in hotels, travel trade or a comparable fast-paced industry.
• Strong global sales experience, with deep understanding of the Americas market.
• Proven track record of delivering and exceeding ambitious revenue and growth targets.
• Significant senior sales leadership experience, with the ability to influence, develop and empower high-performing teams.
• Strong analytical and strategic thinking skills, with the ability to interpret market dynamics and translate insights into action.
• Comfort…