HRX Operations Manager

Who we are is what we do.

Deel is the all-in-one payroll and HR platform for global teams. Our vision is to unlock global opportunity for every person, team, and business. Built for the way the world works today, Deel combines HRIS, payroll, compliance, benefits, performance, and equipment management into one seamless platform. With AI-powered tools and a fully owned payroll infrastructure, Deel supports every worker type in 150+ countries—helping businesses scale smarter, faster, and more compliantly.

Among the largest globally distributed companies in the world, our team of 7,000 spans more than 100 countries, speaks 74 languages, and brings a connected and dynamic culture that drives continuous learning and innovation for our customers.

Why should you be part of our success story?

As the fastest-growing Software as a Service (SaaS) company in history, Deel is transforming how global talent connects with world-class companies – breaking down borders that have traditionally limited both hiring and career opportunities. We're not just building software; we're creating the infrastructure for the future of work, enabling a more diverse and inclusive global economy. In 2024 alone, we paid $11.2 billion to workers in nearly 100 currencies and provided healthcare and benefits to workers in 109 countries—ensuring people get paid and protected, no matter where they are.

Our momentum is reflected in our achievements and customer satisfaction: CNBC Disruptor 50, Forbes Cloud 100, Deloitte Fast 500, and repeated recognition on Y Combinator’s top companies list – all while maintaining a 4.83 average rating from 15,000 reviews across G2, Trustpilot, Captera, Apple and Google.

Your experience at Deel will be a career accelerator. At the forefront of the global work revolution, you'll tackle complex challenges that impact millions of people's working lives. With our momentum—backed by a $17.3 billion valuation and $1 Bin Annual Recurring Revenue (ARR) in just over five years—you'll drive meaningful impact while building expertise that makes you a sought-after leader in the transformation of global work.

The HRX Benefits Operations Manager is a senior-level subject matter expert responsible for the end-to-end delivery and quality of benefits services across an assigned portfolio of Employer of Record (EOR) countries. This role ensures daily operational excellence, enabling top-tier support for first-line managers, clients and EOR workers. You will act as the primary escalation point for every aspect of benefits service - complex issues, compliance and quality - all whilst collaborating with global stakeholders to optimize the benefits experience.

• Operational Excellence:
  Manage benefits service operations for assigned countries, ensuring strict adherence to global SLAs, KPIs, and quality standards.
• Expert Support & Escalation:
  Serve as the lead point of contact for benefits-related issues, managing escalations for EOR workers, clients, and 3rd-party partners (brokers, carriers, and tech vendors).
• Lifecycle Management:
  Oversee standard onboarding and offboarding benefits processes to ensure a seamless experience for EOR workers.
• Enablement & Knowledge Sharing:
  Educate HRX Country Managers on benefit operations and act as the regional Subject Matter Expert (SME) to support colleagues and cross-functional teams.
• Strategic
  
  Collaboration:
  
  Partner with Benefits Implementation and Broker Managers to refine delivery quality and contribute to benefits product planning and scoping.
• Service Coordination:
  Actively monitor ticket queues and prioritize issues to maximize global service quality, offering cross-team support during peak periods in different markets.

• Experience:
  
  A minimum of 8–10 years of progressive HR experience, demonstrating career growth and increasing responsibility.
• Specialization:
  At least 2–3 years specifically serving as an HR Specialist or in a closely related benefits operations role.
• EOR Knowledge:
  Proven experience or working knowledge of Employer of Record (EOR) models and global benefits landscapes.
• Stakeholder Management:
  Exceptional ability to manage 3rd-party…