Vice President, Client Management

Company Description

Influential is an AI social data and conversion technology, as well as a Developer Partner of IBM Watson and a Facebook Marketing Partner. Utilizing a network of over 1,000,000 social media influencers as a tactic for distribution, Influential runs both native and paid campaigns on Facebook, Instagram, Snapchat, Twitter, and You Tube for Fortune 500 brands including Walmart, McDonald’s, Pepsi, Nestlé, General Mills, Toyota, Samsung, Sony Pictures and many more.

Influential is the only company that can track deterministic one-to-one in-store foot traffic and sales attribution from paid influencer posts, as well as TV tune-in lift and attribution. Influential is a strategic partner of WME and Oracle’s Moat and has offices in Beverly Hills, New York City, and Las Vegas. ()

The role of VP, Client Management serves as the leader across a cross functional team, creating a comprehensive process, operational excellence and managerial oversight to deliver best-in-class creator branded content for a high profile client in the CPG space.

The client management team is responsible for collaborating to build strong agency leadership and client relationships resulting in growth through campaign success, innovation, and development of opportunistic ideas. The VP, Client Management lead will partner with client leads, Influential department leads and Influential internal sales team to unlock opportunities and drive campaign success.

Strong leadership skills in motivating a diverse, fast moving team is imperative. Extreme attention to detail, clear understanding of Influential’s commercial models and ability to navigate Publicis Groupe, its leaders and ways of working are critical to success. Juggling multiple stakeholders and partners requires focus, patience and resilience to navigate priorities.

Key responsibilities include:

• Partnering with Influential discipline leads to ensuring teams have appropriate staffing allocation across capabilities in strategy & analytics, performance media, creator, etc.
• Partner with SVP, Client Management lead in the profitability for the portfolio
• Ensure team is trained on all aspects of Influential ways of working and client management processes
• Implement training and development with action plans for each employee on team
• Have a client first mindset, see challenges, roadblocks, opportunities and pivots needed to support the day to day work
• Partner with SVP, Client Management lead to develop and lead client reviews, QBRs, milestone campaigns in support of excellence
• Monitor and track client’s performance objectives for all their existing initiatives to ensure program goals are being met/exceeded
• Work with teams to ensure the client develops trust in the portfolio team by overseeing client outputs and communication
• Ensure team is managing monthly billing reconciliation process and communicate to SVP, Groupe each month
• Stay apprised of industry trends and client verticals

Being a Vice President, Client Solutions requires:

• 10+ years of experience working in a digital or advertising environment required
• Excellent engagement and negotiation skills across, client management, expectation management, and conflict resolution
• Experience and/or aptitude for working in a startup environment
• Exceptional organizational skills with the ability to handle multiple clients and priorities with discretion
• Excellent written and verbal communication skills including the ability to interact professionally with external and internal clients
• Thrives within a dynamic and evolving environment, competent at generating process and structure as needed to best activate the team
• Knowledgeable of all major social platforms including Instagram, Facebook, Pinterest, Tik Tok, Twitter, You Tube
• Insatiable curiosity and drive to learn and stay up to date on the latest trends and innovations in the social, influencer, and commerce space

Our Publicis Groupe motto “Viva LaDifférence”meanswe’rebetter together, and we believe thatour differences make us stronger. It means wehonor and celebrate all identities, across all facetsof intersectionality, and…