Operations Manager - Medical Records Retrieval

Overview

Sharecare is a digital healthcare company that delivers software and tech-enabled services to stakeholders across the healthcare ecosystem to help improve care quality, drive better outcomes, and lower costs. Through its data-driven AI insights, evidence-based resources, and comprehensive platform – including benefits navigation, care management, home care resources, health information management, and more – Sharecare helps people easily and efficiently manage their healthcare and improve their well-being.

Across its three business channels, Sharecare enables health plan sponsors, health systems and physician practices, and leading pharmaceutical brands to drive personalized and value-based care  learn more, visit

The Manager of Operations, Medical Record Retrieval has an overall responsibility to ensure all required tasks are performed in a consistent, timely, and highly professional manner. The Manager of Operations ensures objectives, principals, values, mission and foundation are clearly stated. The position also ensures that operational activities are strategically organized and focused on achievement of regional and company-wide cultural and operational goals.

The Manager of Operations will do so with an emphasis on employee engagement and development, work quality, operational efficiency, long and short-term planning, customer-oriented thinking and P&L profitability. The Manager of Operations will work closely with the Director of Operations and other leaders to implement processes that will ensure exemplary member experience and market-leading performance quality.

This position is on-site at a medical facility in Manhattan.

Salary range: $75,000-$90,000 depending on experience

• Organizational Leadership
• Set the tone and vision for the respective, leading with compassion, respect, accountability and innovation
• Organize, lead, and participate, as needed, in client meetings to ensure existing programs and services meet and/or exceed customer expectations.
• Lead a team of functional release of information specialists to achieve goals and objectives quickly, efficiently and profitably
• Possess strong leadership skills through delegation of tasks, making sound decisions quickly while maintaining a focus on the results expected and in the development of the individuals in the organization
• Work with other regional counterparts to ensure standardization of optimal processes
• Set parameters and guidelines to measure performance to objectives

• Hire and retain talent, provide clear direction and accountability to employees, coach and mentor key employees, and maintain core values and culture, including performance management of employees
• Daily onsite coverage, if applicable, and the arrangement for backup coverage if on PTO or OOO
• Time and attendance schedule standards maintained and adhered to
• Work with domestic and global partners to maintain excellent turnaround time and quality standards for release of information; also includes maintaining updated SOPs and ensuring training is completed
• Weekly 1on1 calls with direct reports

• New client implementation and customized project management to meet client needs
• Scheduling and/or attending calls and timely response communication with Client and internal Sharecare leadership including review and follow-up to daily report management
• Prepare monthly portfolio presentations for senior leadership
• Maintain process instructions and update as needed along with performing ongoing client specific training with associates
• Partner with solutions and IT to troubleshoot connectivity when issues arise (known ongoing issues)
• Monitor daily tracking and respond to client concerns and questions around delivery and quality

• Assist in the development of annual budgeting and fiscal planning as required
• Review, analyze, understand, and improve daily, weekly, monthly and quarterly financial performance with respect to revenue, expenses, profits and margins
• Continually seek new opportunities to advance Sharecare’s market presence through cultivating existing client relationships and…