About Engagement Manager - FINTECH​/London

At Adaptive, we are a financial consulting firm that partners with capital, commodity, and digital market participants. We value differentiation through technology. Our experienced teams design and deliver complex front-office technology solutions using our proven accelerators to create long-term competitive advantage.

Our clients include the world’s leading investment banks, investment managers, fintech and capital market service providers. With a global reach with offices in London, New York, Barcelona, Manilla and Montreal, we have a proven track record of delivering powerful, elegant and intuitive trading technology solutions.

We are now looking for a Senior Engagement manager to join our team in London.

• A strategic thinker with great communication skills
• A great relationship builder with your team and clients
• A problem-solver and team player

• A strong experience in Consultancy
• A strong knowledge of Capital Markets
• A strong experience in Bespoke software development

• Be the senior delivery face of Adaptive to our clients, managing the long term relationship, ensuring alignment between our client’s long term goals and the services that Adaptive provides.
• Build strong relationships with key stakeholders and be the escalation point for any issues or concerns.
• Take the lead on commercial, contractual and renewal discussions, involving other areas of Adaptive, such as sales, when appropriate.

Engagement Management

Engagement Management is a broad activity, where the specific activities will vary depending on the nature of the engagements for which the Engagement Manager is accountable.

As an Engagement Manager you will be accountable for a portfolio of engagements. Depending on size and complexity, individual engagements may:

• Be managed by a dedicated programme or Project Manager;
• Be managed by a Delivery Lead;
• Comprise individual/small groups of resources with no Delivery Lead.

For all cases you will provide whatever leadership, management and support is necessary for successful delivery of the engagement and the welfare of the team.

For engagements with an allocated Programme or Project Manager, this will include:

• Overseeing delivery of the projects, ensuring appropriate management of people, delivery, schedule, budget and risks;
• Acting as an escalation point for project-related issues escalated by project managers and delivery leads.

For engagements with an allocated Delivery Lead, this will include:

• Delivery and Governance
• Plan:
  Define, track, maintain
• Managing RAIDs
• Ensuring Audit Trail is maintained
• Governance - define meeting structure
• Governance - running meetings etc
• Managing resource and financial details in our tracking system, including:
• Resource and financial forecasts
• Timesheets
• Expenses
• Invoicing
• Actual spend vs budget/forecast
• Client Relationship Management:
• Escalation contact point for client
• Participating in regular client reviews

In addition to the above, for engagements with no allocated delivery lead, this will include:

• Providing leadership to the Adaptive resources allocated to the engagement:
• Ensuring engagement vision & goals are understood
• Communication
• Maintaining team morale
• Maintaining culture
• Ensure informal local practice social/bonding events are organised periodically
• Delivery and Governance
• Governance - internal and external status reporting

• Work with Delivery Leads and Head of Delivery to manage local resourcing of Project Managers and Delivery Leads for engagements.
• Identify gaps and engage with the Head of Delivery, Local Director and HR team to recruit new hires to fill them, contributing to the recruitment process as needed.
• Contribute to the physical and mental welfare of local practice members by:
• Monitoring for signs of potential welfare concerns.
• Contribution to the management and resolution of any concerns raised.
• Contributing to the management of local practice members’ performance by:
• Ensuring clear expectations for roles they are allocated.
• Recognising exceptional performance by individuals (e.g. feeding back to the individual, messaging Head of Delivery, Directors and others).
• Contribution and/or ownership of…