Store Manager - Madison Ave

Overview

We are looking for an experienced Store Manager to lead our Madison Ave. store in New York City! You will be an ambassador for GANNI. You will work within our beautifully curated stores. The GANNI culture is based on a learning and results-driven mentality, where everyone is united by a common purpose.

You will lead and support your team to always deliver service that is seamless, efficient, and dedicated to the client’s needs. You will run a business that is based on an omnichannel/omnicommerce mentality where missing a sale is not an option. You have a result-oriented mindset and you will drive footfall through a digital client outreach program as an integral part of daily business.

Through online booking services and in-store events, you and your team will build and foster the GANNI community.

You will be managing, motivating, and leading your store team to achieve KPI targets and you will create a culture within your team that is authentic, optimistic, and driven by results and the opportunity to learn.

• Achieve budgets and KPI targets set by Area Manager
• Analyze performance and take relevant actions on areas of improvement, to develop business growth
• Diligently following up on action plans put in place
• Aligning business priorities and action plans together with Area Manager
• Setting daily, weekly, and monthly expectations of store results and individual team performances and following up persistently
• Organize and provide effective training and workshops with the team using tools provided by the Area Manager and Training team
• Deliver Weekly and Monthly reporting to deadlines set by the Area Manager
• Planning store schedules productively, and following up regularly on salary spending

• Leading by example in-store by following the GANNI standards and selling procedure
• Coaching, motivating, inspiring and challenging team in order to optimize performance
• Ensuring all team members are fully trained on collections, following the HUB academy guidelines and GANNI values
• Organizing monthly staff meetings
• Recruitment and onboarding of client advisors
• Applying disciplinary procedure in a timely manner, where necessary
• Ensuring GANNI HR policies and procedures are met at all times
• Ensuring grooming and behavior of staff members is professional and inspirational at all times
• Execution of yearly PDP and appraisal discussions

• Ensure storefront and BOH are presentable, organized and easy to navigate at all times
• Responsibility for weekly stocktake and shrinkage results
• Responsibility for all operational and commercial activities, including handling deliveries, RTW, sale implementation, till procedure, returns processing, claims processing, and omnichannel procedures
• Organization and implementation of in-store events together with the Marketing team and Area Manager
• Ensure all VM guidelines are put in place and follow up regularly on standards with VM management

• Solid and proven management background with at least 5 years of store management and team-leading experience
• Strong customer relations and CRM experience
• Experience working within a high-end retail brand
• Sales-driven, results motivated and goal-oriented
• Excellent communication skills
• Experience with leading, motivating and providing excellent sales training to staff members
• Excellent understanding of performance analysis to help drive the business
• Ability to work in a fast-paced environment
• Fluent in English

• Natural flair for interacting and communicating with people
• Highly organized, structured and service-minded
• Team player yet works well independently
• Loyal and engaged in your workplace
• Passionate about the GANNI brand
• Consistently positive and open-minded attitude towards life and the people in it

GANNI offers a base salary range of $100,000-$110,000 USD annually for this position, based on a variety of factors including qualifications, experience and geographic location.

We are committed to offering a comprehensive and competitive compensation package including health, wellness benefits, and retirement savings. Compensation decisions take a comprehensive…