Program Director, Dual Sites

Base pay range

$90,745.84/yr - $/yr

Founded in 1974, Community Access continues to uphold and operate as a pioneer of supportive housing and social services in NYC for people with mental health concerns. We proudly lead advocacy efforts that rally our community to promote human rights, social justice, and economic opportunities for all.
We are built upon the simple truth that people are experts in their own lives. Our programs are spread across 25 locations and include over 1200 units of supportive housing in three boroughs, the Howie the Harp Advocacy Center, Peer-driven Crisis Respite Center, Adult Home Initiative, Assertive Community Treatment (ACT) and the Intensive Mobile Team (IMT).

The housing department provides permanent and affordable supportive housing for individuals living with mental health concerns and low‑income community residents and families, as well as licensed transitional residential programs for individuals moving from institutions into the community. Services are geared towards assisting people in maintaining their housing and moving forward with their lives in stable community‑based environments.

The Program Director oversees all aspects of the supportive housing program(s), including program leadership, staff development, service provision, community building, contract and budget management, and coordination with facility and property management. The Program Director ensures that services are provided within the scope of the agency’s mission and values and are consistent with the needs and desires of individual participants. Additional tasks include ensuring that the program meets funder and agency standards for program census, staff recruitment, staff supervision, record keeping, reporting, budgeting and establishing and maintaining an environment for tenants and staff that is consistent with agency values, collaborating with other departments and programs, and developing and maintaining relationships with community members and organizations.

• Ensure that building occupancy rate for supported units remains at or above 95%.
• Ensure that all services, follow‑up and documentation are completed on time.
• All assessments and service plans for the program are completed on time.
• Reports are reviewed and updated per the Incident Management Policy and complete Incident Packets are submitted on time for Incident Review Committee.
• All external/internal databases are up to date.
• All external/internal reports are completed and submitted on time.
• Action steps from audits or IRC are completed and closed out within the allotted time frames.
• Program meets requirements for documented service hours with participants.
• Hold and document individual supervision meetings with all staff members at least every two weeks and group supervision on alternate weeks.
• Staff vacancy postings are requested within one week of receiving a resignation notice or a position becoming vacant, whichever comes first.

• Have an understanding, appreciation, and commitment to the philosophy and mission of Community Access, with particular expertise in harm reduction and recovery‑oriented services.
• Ability to train and support staff on the implementation of CA values and practice approach.
• Bachelor’s Degree in related field preferred – work experience within field may be substituted for degree.
• Minimum of three years working in supportive housing with people who have a history of homelessness, substance use, and/or mental health diagnosis.
• Minimum of three years of supervisory experience required.
• Demonstrated leadership skills, ability to work as part of a team, and skill in communicating program goals and holding people accountable to reaching them.
• Ability to monitor details of program operation.
• Ability to prioritize and meet deadlines.
• Strong analytical ability.
• Excellent oral and written communication skills.
• Be creative and flexible.
• Ability to utilize various computer programs, specifically Microsoft Word and Excel.
• Show initiative and be responsible for follow through.
• Ability to maintain confidential information, as related to position.
• Abilit…