Director of Volunteer Services

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This range is provided by NYC Health + Hospitals. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

$84,884.00/yr - $/yr

NYC Health + Hospitals is the largest public health care system in the United States. We provide essential outpatient, inpatient and home‑based services to more than one million New Yorkers every year across the city’s five boroughs. Our large health system consists of ambulatory centers, acute care centers, post‑acute care/long‑term care, rehabilitation programs, Home Care, and Correctional Health Services. Our diverse workforce is uniquely focused on empowering New Yorkers.

At NYC Health + Hospitals, our mission is to deliver high quality health services, without exception. Every employee takes a person‑centered approach that exemplifies the ICARE values (Integrity, Compassion, Accountability, Respect, and Excellence) through empathic communication and partnerships between all persons.

Under general supervision of Human Resources, directs, administers and coordinates operations of a volunteer services department within a health care setting. Creates, implements and evaluates the overall strategy for the organization’s volunteer services and initiatives.

• Develops operating procedures and guidelines for adherence to objectives of volunteer services department, ensuring comprehensive procedures cover all aspects of volunteer management.
• Identifies, interviews, selects and assigns volunteers to approved departments and managers. Develops strategies to attract and identify new volunteers in alignment with the health care setting goals and objectives. Follows the Volunteers policy related to onboarding, identification, orientation, and background check.
• Develops formal orientation for volunteers to ensure that they are properly prepared and integrated into the organization’s mission and operations.
• Establishes standards of performance, functional task descriptions/deliverable, volunteer schedules, sets priorities and ensures managers evaluate volunteer staff in the performance of their voluntary duties.
• Uses volunteer hours tracking system to validate volunteer hours contributions; provides volunteers a period summary of their volunteer hours.
• Reviews and evaluates volunteer service operations to determine if functional activities are seamlessly integrated within the overall operational programs of the health care setting. Makes appropriate changes in operational standards.
• Develops new programs to expand the placement and contribution of volunteers throughout the health care setting.
• Coordinates volunteer services with those of other health care setting organizational units by partnering with department heads and community agencies for specific volunteer services. Ensures appropriate services and staff are available to deliver the necessary services.
• Serves as a mediator between staff and volunteers to facilitate communication and help resolve issues in a constructive manner.
• Consults with appropriate leadership on budgetary and related matters, including expenditures, policy, procedures and activities of the department. Ensures effective use of resources within budgetary guidelines.
• Collaborates and liaises with key leadership, community agencies, and other health care setting services to establish regular communication channels to keep partners informed about program updates, needs, and achievements.
• Participates in relevant meetings, Volunteer Council, activities, recognition events, and conferences to discuss progress and improvements to volunteer programs and services and/or other matters.
• Prepares accurate activity reports, relevant documentation, and special studies governing the scope of various functional activities; and reports on program effectiveness.
• Maintains volunteers’ confidential records; and ensures that volunteer records are prepared and updated for accreditation related…