Assistant Boutique Director - Soho

At Richemont Americas, we aspire to reflect the ever-changing world around us. We are proud to employ talent from many different backgrounds, experiences, and identities to build a continually evolving, inclusive community where the diversity of our colleagues and clients is rich and celebrated. When inclusion is fully embraced and empowered, creativity and knowledge emerge to deliver excellence, advancing the community that is uniquely Richemont Americas.

Chloé Assistant Boutique Director is an ambassador of the Maison, in charge of welcoming every guest into the Chloé family.

Assistant Boutique Director supports the Boutique Director and leads the team in supervising boutique operations to ensure successful business. In the absence of the Boutique Director, the Assistant Boutique Director acts as the boutique leader.

• Organizes energizing team briefings and ensures a consistent high level of motivation.
• Maintains excellent level of product knowledge by all team members and follows up proper implementation of all needed product and commercial trainings.
• Shadows sales on the floor to coach the team and identify further individual training needs.
• Supports recruitment and induction of team.
• Leads by exemplarity, ensures good team spirit, and translates Chloé attitude of entrepreneurship, togetherness, excellence, creativity, and positive impact.
• Is an active member of the Chloé community, shares best practices, asks questions, and provides support.
• Supervises impeccable boutique environment and teams grooming at any time of the day.
• Proactively liaises with team and management to suggest improvements in operations, processes, or more globally on boutique environment.
• Ensures implementation of all guidelines related to store and both management and sustainability.
• Supervises all stock management related tasks.
• Supervises compliance of established Richemont policies and standards.
• Supports the team to initiate and develop long-term relationships with clients.
• Monitors CRM targets for boutique, CRM Supervisor and per stylists and helps the team to reach them.
• Supervises client database with consistent follow up of staff client books.
• Leads by example and supervises sales on the floor to improve business performance and customer service.
• Ensures full engagement of the team with omnichannel services and gives feedback to the Boutique Director on individual performance.
• Assists Boutique Director in analysing sales figures and co‑creates monthly/quarterly/yearly action plan to improve business in line with Maison strategy.
• Motivates the team in reaching boutique and individual targets and systematically follows up with each team member.
• Actively participates in commercial activities and proactively proposes new ideas to improve business.
• Is aware of local trading environment and competitors’ activities.

Richemont offers a generous compensation and benefits package for eligible employees. The benefits program includes company‑sponsored health, dental, drug, and vision programs, income protection solutions such as life insurance, disability benefits, and the RRSP program with employer match. Total rewards include paid time off, a maternity leave top‑up program, and access to the employee assistance program. Employees are encouraged to make a difference in their local communities with volunteer days off and initiatives that drive change.

$85,000 - $95,000