Resident Manager - Affordable

Resident Manager - Affordable

Company:
The Douglaston Companies

Location:

Bronx, NY

We are looking for an experienced Resident Manager to join our team at Clinton Management. The role requires leadership, a proactive approach to maintenance, and outstanding customer service.

• Supervise building staff members – assign work, coach, develop staff, hire, and handle disciplinary actions.
• Collaborate with property management and maintenance teams to coordinate repairs, maintenance schedules, and unit turnovers.
• Conduct regular inspections to identify potential safety hazards, ensure compliance with safety regulations, and report concerns to the Property Manager.
• Diagnose and repair HVAC, electrical, plumbing, major appliances, carpentry, emergency systems, flooring, hardware, masonry, painting, water features, and waste management systems.
• Inspect property mechanical systems daily and address safety issues immediately.
• Provide excellent customer service to residents and be a responsive point of contact for all maintenance inquiries.
• Assist in preparing staff work and preventive maintenance schedules, daily rounds, and maintain an inventory of supplies and tools.
• Conduct routine preventative maintenance activities in partnership with a supervisor.
• Maintain workplace safety policies and standards.
• Perform or schedule move‑out inspections for vacating tenants.
• Work with the Property Manager on incident and management reports.
• Collaborate with construction and development departments.
• Perform other duties as assigned by management.

• 3‑5 years of superintendent experience in a rental building.
• Working knowledge of city, state and federal programs and regulations.
• Experience with repairs, maintenance, and mechanical systems.
• Strong communication skills with all levels of management, residents, vendors, leasing, accounting, and collection departments.
• Proficient with email, Word and Excel.
• Ability to create and analyze budgets and quarterly management reports.
• Excellent organizational skills and a proactive approach to problem‑solving.
• Customer‑service orientation; ability to remain calm in stressful situations.
• Must respond quickly to emergencies such as gas, fire, and flood.
• Hands‑on ability to maintain property; experience with Paycom, Yardi, and Happy Co is a plus.
• Work closely with the PM and facilities team and submit daily recaps to upper management.
• Standpipe, sprinkler, and FACP licenses a plus; bilingual a plus is also desirable.
• Rental building experience is a plus.

$70,000 – $75,000 plus an apartment; number of rooms depends on the building.

The Douglaston Companies is proud to be an Equal Opportunity Employer. We do not discriminate based on race, religion, color, gender, gender identity or expression, sexual orientation, genetic information, national origin, ancestry, medical condition, disability, marital status, caregiver status, pregnancy, citizenship, age, military or veteran status, or other applicable legally protected characteristics.