Lead, Management, Operations Manager

About Us

Sage is on a mission to improve care and quality of life for older adults, starting with those residing in senior living facilities. Falls are the leading cause of injury-related death among adults over 65. And yet, fall prevention and emergency response systems for older adults are archaic and ineffective. At Sage we've built a more modern way of understanding when older adults need help, including methods for residents to alert caregivers when in need of help, and corresponding software for caregivers to triage response.

Our company mission is to create a product that our client counterparts love, and this role is a key part of that objective.

Sage is a small, tight team of ambitious, multi-disciplinary entrepreneurs. We are a software-enabled, mission-driven company, and are focused only on the problems that are central to achieving that mission. At Sage, we work hard and fast but also know that to build a truly important company, we need to treat our work as a marathon, and not a sprint. The journey matters.

As the Employee Experience Lead at Sage, you'll oversee the people, programs, and spaces that bring our culture and office to life. As part of the People team, you'll lead the team responsible for office operations, facilities, employee events, and administrative excellence—starting with 2 direct reports and expanding as Sage continues to scale.

This is a hands‑on, strategic role for someone who thrives on creating seamless, high-quality experiences—whether it's designing an exceptional workplace, orchestrating memorable company events, hosting external visitors in our office or ensuring our executives and teams are supported with precision and care. The ideal candidate blends operational rigor with a white‑glove service mindset, ensuring every detail reflects Sage's culture of kindness, excellence, and care.

• Lead the Employee Experience, Office & Admin team
  , starting with direct management of a People Experience Associate and Executive Assistant, and expanding to oversee additional team members as Sage scales.
• Oversee day‑to‑day office operations and facilities
  , ensuring a safe, organized, and inspiring environment for our hybrid team; covering everything from vendor management and space planning to security, maintenance, and office hospitality.
• Develop and lead Sage's employee experience strategy
  , designing the programs, moments, and environments that foster connection, reinforce our values, and create a cohesive, high‑quality experience across the employee lifecycle.
• Plan and execute employee events and celebrations
  , from all‑hands and offsites to holiday parties and team gatherings—balancing creativity with logistics to deliver memorable, well‑run experiences.
• Ensure world‑class executive support
  , partnering closely with EAs to streamline priorities, anticipate needs, and create systems that enable focus, productivity, and balance for our leadership team.
• Manage key vendors and budgets
  , including facilities, catering, travel, supplies, and event partners, with an eye toward quality, cost efficiency, and service excellence.
• Implement scalable systems and processes for administrative operations, facilities, and events—introducing structure while maintaining flexibility and warmth.
• Serve as the internal ambassador for employee experience
  , building strong relationships across teams, listening for opportunities to improve, and ensuring every interaction with the People team feels supportive and seamless.
• Collaborate cross‑functionally with People, Talent Acquisition, IT, Finance, and Leadership teams to ensure operational alignment and a cohesive employee experience.

• 6+ years of experience in office operations, facilities, or employee experience, with at least 2 years in a management role.
• Background in luxury hospitality, personal assistance, or high‑touch operations
  —with a demonstrated ability to deliver excellence in service, presentation, and execution.
• Exceptional organizational and project management skills
  , able to juggle multiple priorities, anticipate needs, and stay calm under pressure.
• Strong leadership and people management…