Floating Assistant Manager; Bookstore

• Pay or shift range: $19 USD to $22 USD. The estimated range is the budgeted amount for this position. Final offers are based on various factors, including skill set, experience, location, qualifications and other job‑related reasons.

Benefits: We have three comprehensive healthcare plans to choose from based on your priorities and budget. Housing Works covers most of the plan; you pay a portion, based on your salary. Staff begins accruing PTO immediately for a total of up to 30 days earned in the first year. We offer employees an educational benefit. This money is available for tuition loan reimbursement, tuition costs, and text books.

Overview: The Bookstore & Café Assistant Manager is one of the leaders responsible for the overall operation of the Bookstore & Café. Our ideal Assistant Manager is – first and foremost – an ambassador for Housing Works, prioritizing customer service over all other tasks. You must know, embody and actively communicate our Mission Statement, be active in the local community, and work to create an environment and culture that is reflective of the Housing Works Community Values.

The Assistant Manager must possess an entrepreneurial spirit with a talent for using existing resources to maximize revenue and profit. In this role, you will work alongside the Bookstore & Cafe Manager to lead the training and development of the team, empower employees to work together to reach organizational goals and objectives, and serve as their number one cheerleader and coach.

Responsibilities:

Primary:

• Develop strategic and operational objectives for self and others to ensure work is completed efficiently. Adjust plan accordingly and celebrate success with the team.
• Responsible for revenue generation through multiple channels including but not limited to retail & café sales.
• Partner with the Bookstore & Café Manager for recruiting, interviewing, hiring, on‑boarding, and training of employees and volunteers, ensuring understanding and compliance to standards, organizational goals and direction; including conducting progressive counseling as necessary.
• Ensure compliance with all Housing Works policies and procedures and ensuring that all organizational deadlines and directives are met.
• Understand and fully implement Housing Works’ customer service program, showcasing exemplary customer/donor service, including but not limited to greeting, saying thank you, explaining policies clearly and politely to the satisfaction of the customer, and by prioritizing assisting customers/donors over all other tasks.
• Ability to adapt to the changing needs of the business and to successfully execute new initiatives.
• Maintain food/supply inventory accordingly, manage vendor relationships.
• Ensure all areas meet Department of Health codes.

Secondary:

• Encourage teamwork and foster creativity. Recognize talent and help to develop individuals for advancement within the organization.
• Prepare fresh food & drinks daily, paying special attention to event schedule.
• Assist and work cooperatively with private & public events to include set‑up, breakdown, and cleaning as necessary.
• Work collaboratively with other departments, including but not limited to Housing Works Thrift Shops, Development, Marketing, Finance, Human Resources and Ready for Work Program.
• Maintain professional and technical knowledge by attending training meetings/sessions and through independent study.
• Be a Housing Works Ambassador by knowing and communicating the Mission Statement, outreaching to the community, and participating in a minimum of four direct actions per year aimed at ending the twin crises of homelessness and HIV/AIDS.
• Perform all other duties as directed by supervisor and/or executive management.
• High School diploma or the equivalent;
  Bachelor’s Degree preferred.
• Some experience leading teams in a retail setting.
• Working knowledge of the second‑hand market to include the breadth of products offered in the Bookstore.
• Commitment to excellent customer service.
• Barista, bar, or food service experience valued; training provided for those new to the field.
• NYC Food Protection Certificate must be obtained within 6 months.
• Knowledge of Microsoft…