Senior Manager, Commercial, Terminal

The Senior Manager, Commercial is responsible for food & beverage, lounges & passenger services at Terminal 4; specifically identifying opportunities and implementing initiatives to deliver growth and income by meeting passenger expectations, working closely with business partners, and delivering initiatives to improve passenger satisfaction. Other responsibilities include developing, analyzing, negotiating, implementing, and monitoring business plans, proposals, contracts, leases, and agreements with current and potential business partners.

This role works closely with the Vice President, Customer Experience & Commercial, and requires a high degree of business acumen, initiative, operational excellence, and leadership.

$140,000 - $160,000 Per Year

Education, Training, and Experience

• 7 years of commercial/concessions management experience in an airport or real estate /mixed-use retail environment, preferably in the F&B, lounges and passenger services development.
• Bachelor’s degree required;
  Master’s degree in management, business administration, or a related field (or the equivalent career experience) is strongly preferred
• A combination of appropriate education and experience may be substituted for the minimum education and experience requirements

Special Requirements

• Must be able to pass a criminal background check and obtain and maintain federally mandated security clearances required to work at an airport.

Knowledge

• Retail, multi-store, restaurant, and/or food and beverage, high-volume management experience
• Management methods, practices, and procedures
• Federal laws, Federal Aviation Administration (FAA), and Transportation Security Administration (TSA) airport regulations
• Proficiency with P & L statements
• Marketing and public relations principles

Skills

• Active learning:
  Understand the implications of new information for both current and future problem- solving and decision-making
• Active listening:
  Give full attention to what other people are saying, take time to understand the points being made, ask questions as appropriate, and not interrupt at inappropriate times
• Time management:
  Manage one’s own time or the time of others
• Coordination with others:
  Adjust actions in relation to others' actions
• Judgment and decision making:
  Consider the relative costs and benefits of potential actions to choose the most appropriate one

Abilities

• Comprehend oral information:
  Listen to and understand information and ideas presented through spoken words and sentences
• Speak:
  Communicate information and ideas in speaking so others will understand
• Comprehend written information:
  Read and understand information and ideas presented in writing
• Write:
  Communicate information and ideas in writing so others will understand
• Recognize problems:
  Tell when something is wrong or is likely to go wrong
• Reason to solve problems:
  Apply general rules to specific problems to produce answers that make sense
• Make sense of information:
  Quickly make sense of, combine, and organize information into meaningful patterns

PHYSICAL CONDITIONS/WORK ENVIRONMENT: The Americans with Disabilities Act prohibits discrimination against a qualified individual with a disability. To be qualified for this position an individual must meet the following standards and/or be able to perform the essential functions and activities. The physical activities for this position involve pulling, pushing, and standing, sitting, stooping, walking, crouching, kneeling, and jumping. While performing the duties of this job, the employee is regularly required to travel from floor to floor and in varying outdoor weather conditions.

An individual in this position may be required to lift and/or move more than 25 pounds. The essential sensory and communicative activities include feeling, hearing, and vision abilities to include close vision, distance vision, peripheral vision, depth perception and the ability to adjust focus.

• Identifies and implements a comprehensive strategy to ensure the optimal tenant mix is secured for Terminal 4
• Develops, implements, and ensures compliance of commercial standards, procedures, systems, and…