Portfolio Property Manager

Overview

Company: Real Estate Firm
Role: Portfolio Property Manager - Luxury Residential
Salary: $100,000 - $130,000/annually
Location: New York City - On-site 5x week

About the role:

Our client, a real estate developer and property management firm, is seeking an experienced Portfolio Property Manager to oversee luxury residential community in New York City. This individual will manage day-to-day operations for a mixed portfolio and serve as the point person for owners, asset managers, and business partners. The ideal candidate has a polished customer-service approach, strong financial acumen, and the confidence to make firm decisions in a professional, solutions-oriented manner.

• Serve as the main point of contact for property owners, asset managers, and business partners, ensuring clear communication and strong client satisfaction.
• Provide timely updates on operations, financial performance, capital needs, and resident matters.
• Coordinate with cross-functional teams, including Compliance, Leasing, Transfer, Accounting, and Facilities.
• Oversee daily operations across a large residential building with a mix of affordability programs and market-rate units.
• Prepare and manage annual operating budgets; track expenses against budget and create variance reports.
• Support revenue-enhancing initiatives and identify opportunities to improve building performance.
• Assist in developing annual operating budgets and multi-year forecasts; monitor actuals against budget and explain variances.
• Prepare monthly financial reporting packages—including variance analyses, utility consumption reporting, and operational summaries.
• Manage accounts payable workflows, process invoices, confirm accuracy, and resolve discrepancies.
• Ensure all insurance requirements, COIs, and risk-management standards are current and compliant.
• Navigate NYC affordable housing programs such as CityFHEPS, Section 8, and other subsidy programs.
• Respond to building emergencies, applying sound judgment under pressure.
• Manage third-party vendors, contractors, and service providers to maintain operational excellence.
• Maintain meticulous operational tracking in Excel; create sub-reports and roll-ups for ownership, often with urgency.
• Provide ongoing reporting on occupancy, AR, renewals, work orders, and capital needs.

• 5+ years of property management experience, with direct experience in luxury residential environments.
• Strong knowledge of NYC rental regulations.
• Demonstrated success reducing AR delinquency and creating or managing budgets from the ground up.
• Proficiency with Yardi and strong Excel capabilities (pivot tables, sub-report building, conditional formulas).
• Ability to navigate complex resident interactions with professionalism and authority.
• Highly organized, proactive, and able to manage multiple priorities with shifting deadlines.
• Adaptable to organizational procedures and open to learning internal best practices quickly.
• Track record of being a collaborative team player with a "no task too big or small" mindset.
• Experience working within stabilized NYC assets.
• Prior oversight of premium amenity spaces and hospitality-level service expectations.
• Experience mentoring or supervising on-site teams.