Emergency Communications Center Asst. Supervisor

Responsibilities

• Prepare Major Incidents report in Maximo; review work ticket screens to ensure that work is being dispatched properly.
• Monitor Maximo system and close out all completed work orders.
• Check Siebel system for tenant data; communicate with developments and borough staff regarding outages and incidents.
• Respond to telephone calls from Tenant Association President.
• Assign work to field staff (via radio or telephone); disposition work assignments from field staff.
• Supervise field and Control Center staff; provide technical assistance.
• Report automobile breakdowns to day shift supervisor to expedite repairs.
• Monitor Skilled Trades staff and Emergency Response Truck.
• Maintain productivity reports; logs (attendance sheets, vehicle and productivity sheets).
• Perform field visits to monitor work performance and quality assurance.
• Monitor Radio Communication.

• A Motor Vehicle Driver’s License valid in the State of New York is required for this position. This license must be maintained for the duration of the assignment.
• For NYCHA employees, this position is open as a promotional opportunity and on a direct transfer (lateral) basis.
• For NYCHA employees: employees applying for transfer, promotional, title or level change opportunities must have served a period of one year at current location and in current title and level (if applicable).
• NYCHA residents are encouraged to apply.

NYCHA provides benefits that include a choice of medical coverage plans, deferred compensation plans and a defined pension benefit plan as a member of the New York City Employees.

Please read this posting carefully to make certain you meet the minimum qualification requirements before applying to this position.

ASSISTANT RESIDENT BUILDING SU - 80305

• One year of permanent service in the title of Supervisor of Housing Caretakers, Heating Plant Technician (Housing Authority), Maintenance Worker or Supervising Housing Groundskeeper; or
• A four year high school diploma or its educational equivalent, plus four years of experience in the operation, repair and maintenance of large tenanted buildings, two years of which must have been in a supervisory capacity over at least two employees. Higher education may be substituted for up to two years of this experience on the basis of 30 semester credits from an accredited college for each year of experience.
  
  However, all candidates must have at least two years of experience supervising at least two maintenance employees.

• Solid technical background and strong overall knowledge of the various mechanical and service systems throughout the Housing Authority developments.
• Excellent communication skills: ability to communicate effectively with all levels of staff, including the Executive Department.
• Computer literate.
• Ability to work on various tasks simultaneously.

55a Program

This position is also open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate at the top of your resume and cover letter that you would like to be considered for the position through the 55-a Program.

Public Service Loan Forgiveness

As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at (Use the "Apply for this Job" box below)..

Residency Requirement

NYCHA has no residency requirements.

Additional Information

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.