Chief Stores Officer, Bergdorf Goodman

Overview

Bergdorf Goodman is a New York landmark and part of Saks Global’s portfolio of top luxury retail brands and real estate assets.  expands on Bergdorf Goodman’s heritage, showcasing coveted collections for men and women in an unparalleled online shopping experience.

Salary Range: $363,000 - $472,000*

The Chief Stores Officer, Bergdorf Goodman is a key executive responsible for driving the overall retail performance, profitability, and brand excellence of Bergdorf Goodman. This leader provides strategic direction and operational oversight across all store functions, ensuring that merchandise strategy, customer experience, team performance, and business operations align with the company’s vision and uphold its iconic luxury positioning. The CSO partners cross-functionally to deliver an elevated client experience, exceptional financial results, and a cohesive brand strategy.

Business Ownership & Strategy

• Leads all store initiatives for a high-volume, flagship location with complex operations and a large multi-level leadership structure.
• Drives sales performance, revenue growth, and profitability in alignment with company vision, values, and long-term strategic goals.
• Provides direction and oversight to the Store Leadership team, proactively identifying risks and removing roadblocks to uphold operational excellence.
• Defines strategic objectives for the store, establishing clear priorities and actionable plans.
• Continuously monitors internal and external customer insights, market trends, and competitive dynamics; adjusts strategies to elevate performance and client engagement.
• Develops and manages the store budget, ensuring disciplined cost control and maximizing return on investment.
• Partners across Merchant, Planning, and Corporate functions to drive integrated initiatives and business improvements that achieve measurable results.
• Champions cross-functional communication and collaboration to ensure unified execution across store departments.
• Leads Store Leadership meetings that foster trust, open dialogue, innovation, and accountability.

People Leadership & Development

• Oversees senior leadership teams for both the Women’s and Men’s Stores, ensuring alignment, performance, and partnership.
• Owns storewide leadership of people, product, placement, and promotional strategies.
• Recognizes high performance, addresses gaps with urgency, and ensures a high level of managerial accountability.
• Adapts leadership style to effectively support, coach, and grow leaders at various levels.
• Establishes goals aligned with company and department objectives; provides guidance and support to ensure successful achievement.
• Develops, motivates, and mentors the management team, fostering a culture of excellence, empowerment, and continuous learning.
• Ensures frequent and transparent communication regarding store vision, priorities, and expectations.
• Oversees scheduling and workforce planning aligned with business needs, promotional cadence, and client service expectations.

Client Experience & Brand Stewardship

• Embodies and champions Bergdorf Goodman’s culture, values, and luxury heritage, ensuring a world-class client experience.
• Partners closely with Store Leadership and Saks Global teams to execute key strategic initiatives and elevate the in-store experience.
• Provides leadership, guidance, and best practices related to floor coverage, clienteling, and service standards.
• Cultivates strong relationships with customers, vendors, merchants, and brand partners, ensuring a cohesive and premium experience.
• Leads customer service initiatives, managing escalations and reinforcing a deeply client-centric culture.
• Advocates for the needs of clients, team members, partners, and the community to support a holistic service ethos.
• Drives new account acquisition, loyalty, and clientele development programs, inspiring the team to meet and exceed targets.

• 15+ years of relevant experience, with direct luxury fashion retail leadership required.
• Senior-level retail management experience with large-scale, complex operations required.
• Full P&L ownership experience strongly preferred.
• Bachelor’s degree preferred.
• Demonstrated…