Senior Manager, Animal Welfare

Overview

Overview
Do you thrive in a fast-paced, dynamic and complex environment? Do you envision implementing plans for effective animal population management and driving innovative processes that ensure high-quality animal care and enrichment? Do you have a passion for developing strong, collaborative teams? If so, consider the role Senior Manager, Animal Welfare (Sr. Manager) at the ASPCA’s Adoption Center in New York City.

Summary
Overview
Do you thrive in a fast-paced, dynamic and complex environment? Do you envision implementing plans for effective animal population management and driving innovative processes that ensure high-quality animal care and enrichment? Do you have a passion for developing strong, collaborative teams? If so, consider the role Senior Manager, Animal Welfare (Sr. Manager) at the ASPCA’s Adoption Center in New York City.

Who We Are
The ASPCA Adoption Center & Kitten Nursery provides intake, holistic care, including medical and behavioral support and outcomes for animals in New York City that need us most and is dedicated to helping animals by engaging community members directly in the work of caring for animals.

Our population consists of five groups of animals:

• Animal victims of cruelty and neglect brought to us by the NYPD
• Animals brought to us through our Community Engagement team
• Underage kittens and other medically compromised stray animals
• Animals surrendered by their owners and in need of adoption into new homes
• Animals transferred in from shelter/rescue partners

The Adoption Center and partner teams utilize and develop best practices for providing care and innovative placement strategies for these specialized populations.

What You’ll Do
You’ll closely partner with the Director, Animal Welfare and other managers to position the ASPCA Adoption Center as a learning hub that encourages public involvement as ambassadors for the ASPCA’s mission through volunteerism, foster and adoption. You’ll be part of a high-performing team dedicated to the care of +/-2,000 at-risk pets per year, working collaboratively and effectively with internal and external stakeholders to further the ASPCA’s ultimate goal: ensuring animals live fulfilling lives.

You’ll work with your team to minimize length of stay (LOS) using measurable outcomes, while ensuring all animals in care receive timely assessment, services and interventions throughout their stay.

To succeed in this role, the Sr. Manager will be a strong manager, teacher, supervisor and coach. The Sr. Manager will be dedicated to motivating, developing and leading a large team of Integrated Care Assistants in demanding and physical work. The Sr. Manager will champion canine and feline populations equally and enthusiastically and be fluent in all aspects of their well-being, including housing, enrichment, animal body language and recognizing and mitigating indicators of stress and illness.

Success also hinges on the Sr. Manager’s collaboration with other Adoption Center teams, with a special focus on partnering with medical and behavior subject matter experts to balance the social and psychological needs of animals with best practices in herd health and shelter medicine, ensuring an enriched and healthy shelter environment is maintained at all times.

Responsibilities
Responsibilities
Responsibility buckets are listed in general order of importance. They include, but are not limited to:

People Management (50%)

• With Director, Animal Welfare, nurture a culture of learning at the Adoption Center, including ensuring a respectful and welcoming environment, active participation in goal setting and monitoring, clear expectations, and regular practice of feedback and after-actions
• Lead the recruitment process for hiring Integrated Care Assistants and ensure comprehensive and effective onboarding processes are followed.
• Plan and lead routine developmental meetings for Lead ICAs
• Provide regular, timely and direct feedback via regular one-on-one check ins and quarterly feedback sessions with direct reports
• Provide training, supervision, modeling, feedback and ongoing guidance for the full Animal Welfare team
• Provide the ICA team direct, timely and transparent…