Account Director

Location: New York

** Job Description
**** Hello, Blue Hour
** Blue Hour Studios is a social-first content agency that was formed in 2019 and is an affiliate of Horizon Media. Blue Hour builds community and fandom by playing at the intersection of creators, culture, content, and commerce. The company is headquartered in New York and Los Angeles.
** What You’ll Do
** Blue Hour Studios sits at the intersection of culture, content, creators and commerce and our Account team sits at the heart of Blue Hour. The Account Director will work on a portfolio of clients delivering the best, most inspired work across Blue Hour’s expanse of capabilities. This individual will use their rich account and brand strategy experience to bring forth inspired work across brands and translate key business objectives into clear and concise deliverables.

This role will be the glue between clients and our Influencer, Creative and Strategy teams and tasked with producing the best creative and business outcomes for the brands that entrust us with their business. The Account Director will report to the Vice President, Account.
** 40% - Client Relationship Development
*** Holistic oversight of all accounts, with emphasis on content, innovation and client satisfaction
* Oversee the implementation of new client and project teams
* Manage client satisfaction, growth, retention and ensure exceptional experience in all client/agency interaction
* Shepherd the appropriate resources around a client’s business and provide incremental leadership as needed
* Lead and manage client and execution teams both internally and externally
* Abide by, enforce, and evolve the ‘client experience’ framework/strategy to impact approach to client service that always positions us ahead of client needs
* Develop a client feedback framework and appropriately manage feedback to ensure client and team success
* Reinforce understanding of client’s business and uncovering of motivations/needs
* Develop and maintain relationships with key leaders across various Horizon teams,, to collaborate and lead conversations for your client
** 30% - Strategic Planning & Thought Leadership*** ## Translate client goals into strategic, innovative creative and media solutions* ## Provide strategic counsel to clients and prospects* ## Develop and deliver effective and persuasive points of view* ## Understand our client’s business, competitive set and generate new ideas and see opportunities for growth* ## Ensures best practices are applied across disciplines:### * ### Oversee the development and maintenance of timelines, deadlines, processes and integration points for all digital projects* ### Lead teams to produce all campaign components seamlessly* ### Proactively manage client and internal team expectations* ## Ensure Account Team is providing innovative solutions to feed into clients’ goals, evaluating health of client business via analysis of relevant business metrics* ## Bring powerful thought leadership to consult on complex issues and identifies innovative solutions* ## Tap into Blue Hour resources/tools and collaborate with partner agencies to offer clients holistic business solutions
** 20% - Business Growth
*** Spearhead new business opportunities and proposal development
* Ability to strategically identify and persuasively sell in incremental solutions/capabilities to drive organic growth
* Responsible for account/project profitability including forecasting and pre-close reporting
** 10% - Team Management & Supervision
*** Foster collaborative, supportive, and innovative working environment and atmosphere
* Ensure team members have training and support needed to achieve development goals
* Conduct direct report’s performance reviews, coaching to maximize success
* Guide team in setting goals and professional development timelines, ensure team members have challenging, level-appropriate projects and opportunities to learn new skills
* Provide ongoing, real-time, performance feedback to ensure continued team growth
* Active role in conversations around staffing needs
** Preferred Skills & Experience
*** 8-10+ years creative agency or brand marketing experience
* Strong operational prowess with…