On-Site Resident Services Administrator

About the Company

AKAM is founded in 1983. We provide knowledge, technology, cost-saving initiatives, and customer service to condominiums, cooperatives, homeowners associations, and investment properties. Our services include financial oversight, operations management, compliance administration, and violation removal to maximize operational efficiency and value for clients. Core values:
Innovation, Collaboration, Elevation, Accountability & Hospitality.

What we offer: AKAM is Great Place to Work-Certified™. Visit  to learn more. Benefits include healthcare, dental, and vision options, retirement program, paid time off, 11 paid holidays per year, educational reimbursement, transportation discount programs, service and performance awards, and various social and recreational activities.

The On-Site Resident Services Administrator (RSA) works on-site at Parc Vendome and assists the On-Site General Manager (GM) with day-to-day operations to ensure and enhance the building’s operational, mechanical, aesthetic, and financial functioning.

The RSA maintains clear, professional communication with the Board of Managers, Owners, and Residents, collaborating with the GM on building operations, regulatory compliance, financial coordination, and project management. The RSA represents AKAM in a positive, professional, and service-oriented manner at all times.

Responsibilities include, but are not limited to:

• Assist the Onsite GM with reported building incidents, emergencies, and violations.
• Communicate and document all reported incidents, emergencies, and violations in a timely and professional manner.
• Assist in obtaining proposals and bids for designated capital improvement and maintenance projects.
• Adhere to AKAM’s competitive bidding procedures and assist with contract negotiations, purchasing, and contract administration.

• Warmly and promptly greet all owners, residents, Resident Manager, building staff, vendors, and members of the Board of Managers.
• Answer phone calls promptly and professionally; return missed calls in a timely manner.
• Assess resident requests and concerns, resolving when possible or escalating to the appropriate party.
• Maintain strong knowledge of building policies, procedures, and house rules.
• Be available for meetings with Board Members and Residents to address quality-of-life issues, complaints, suggestions, and concerns.
• Implement hospitality and resident experience best practices.

• Building Link Oversight – Serve as the primary administrator and day-to-day manager of Building Link as the central operational platform for Parc Vendome.
• Support and help implement a full transition to Building Link as the single system of record for work orders, staff assignments, maintenance logs, resident communications, task approvals, and chargebacks.
• Assist the GM in coordinating workflow configuration, staff training, and phased implementation (including periods of dual tracking, as needed) to ensure accuracy and adoption.
• Maintain and manage all core Building Link modules, including resident and unit data, vendors, alterations, amenities, move-ins/move-outs, maintenance tickets, and building reference materials.
• Capture, organize, and maintain building policies, procedures, rules, and operational documentation within Building Link to support consistency, accountability, and long-term institutional knowledge.
• Monitor, track, and follow up on maintenance tickets to ensure timely response and resolution in coordination with the Resident Manager, building staff, vendors, the AME, and the GM.

• Financial Workflow & Controls (via Building Link) – Support a streamlined financial check-and-balance workflow by ensuring Building Link work orders align with vendor invoices, approvals, and chargebacks.
• Assist in maintaining consistency in invoice submission, review, and payment tracking by tying expenditures to originating Building Link work orders.
• Help produce monthly operational and financial summaries that reflect actual building activity and support transparency and oversight.

• Reporting & Board Support – Generate and analyze…