Senior Account Director; Digital, Pharma Agency

Overview

About Avalere Health:
United by one profound purpose to reach EVERY PATIENT POSSIBLE
. We ensure every patient is identified, treated, supported, and cared for equally. Our Advisory, Medical, and Marketing teams collaborate to forge connections and build a future where healthcare is not a barrier and no patient is left behind.

We are committed to enriching, purpose-driven careers that empower employees to make a tangible impact on patient lives. Our culture supports bringing one’s whole self to work and leveraging diverse backgrounds to make a difference for every patient, everywhere.

Our flexible approach allows global teams to decide where to work based on team and client needs. Major hubs include London, Manchester, Washington, D.C., and New York City with smaller offices globally. Homeworkers are supported with resources and social opportunities.

We foster an inclusive culture with six Employee Network Groups:
Diverse Ability, Family, Gender, LGBTQ+, Mental Health, and Race/Ethnicity. We are an accredited Fertility Friendly employer with policies to support family planning and flexible work arrangements.

We support professional growth through day-to-day experiences, on-demand training, regular career conversations, and global cross-capability moves. We participate in the Disability Confident Scheme to support fair interviewing for candidates with disabilities or neurodiversity.

Our approach “Magnet, Not Mandate” means there is no formal office requirement, but proximity can enable meaningful in-person engagement. Primary hiring regions include Philadelphia, New York City, Washington, D.C., Chicago, and Toronto. Exceptional candidates in other areas may be considered.

This position interfaces with the client and the client services team to provide strategic direction and support on client accounts. The Senior Account Director manages and leads the client services team to execute the strategic direction for client projects. The role may supervise client services direct reports and works directly with the client to ensure goals and objectives are met, taking ownership of the campaign process from inception to completion.

• Independently maintains relationship with client to strategic support and direction
• Mentors, manages, and leads client services direct reports to ensure client deliverables are strategically on target and implemented on time and within budget
• Primary contact between the client and internal agency team, ensuring brand/medical education strategy is communicated and understood
• Understands the client s brand, therapeutic area, and objectives
• Uses independent judgment to act as a bridge between the client and brand/medical education strategy
• Supervises client services team members
• Manages day-to-day client service to ensure projects are completed on time and within budget
• Anticipates client needs and makes recommendations
• Handles multiple projects and clients under pressure and tight deadlines
• Coordinates with multiple departments to ensure quality control and provide input on performance and issues
• Communicates project updates across departments
• Performs administrative tasks to meet client deliverables
• Attends meetings to discuss projects and provide status updates
• Travel up to 25%
• Performs other duties as assigned

• 10+ years of agency account management experience, with at least 5 years in pharmaceutical advertising; digital background required managing websites
• BA/BS degree required
• Deep understanding of the pharma/healthcare advertising industry, including new product launches
• DAOR experience strongly preferred
• Experience leading digital marketing initiatives
• Strong digital omni-channel background
• Proven ability to manage multiple clients across an organization and agency partners
• Marketing acumen with experience leading an integrated agency team in brand planning, budget development, execution, and measurement
• Proven success building senior-level client relationships and cross-team collaboration
• Demonstrated success as a strategic partner to clients
• Strong presentation, verbal, written, and communication skills
• Hands-on proficiency in developing and delivering…