Practice Manager

Overview

JECT is a medical aesthetics brand specializing in cosmetic injectables and medical-grade skincare. We offer a curated menu of services in a warm and inviting environment with safety and results as our utmost priority. Our mission is to make these services accessible and mainstream. JECT has locations in the West Village, Upper East Side, Bridgehampton, Westchester, Miami, Los Angles, Brooklyn with additional locations in the works as well.

JECT is looking for a Practice Manager for our West Village location that embodies our company values and exudes our brand mission – empower all people to look and feel their best. The Practice Manager will be responsible for motivating and managing our in-store team and ensuring each client has an impeccable JECT experience. We are looking for a thought leader that thinks strategically while ensuring we are executing at the tactical level for operational efficiency and sales optimization.

We are looking for a goal-oriented, hardworking, dedicated, motivated individual who thrives in a fast-paced environment and can multi-task and prioritize.

• Communicate information as the liaison between in-store operations and management to ensure information flows between company and stores
• Manage and develop your team through daily check-ins, set processes, ongoing performance documentation, establishing expectations and holding people accountable to goals.
• Develop short + long term goals for your store to include monthly goals and track and manage against them
• Identify, recruit, hire, train, and inspire members on your team to grow and develop a career path at JECT
• Train and manage in-store personnel on their role and expectations
• Cultivate a high morale, high achieving store culture with your team
• Radiate JECT's mission and team goals

• Oversee all day-to-day operations, client experience, team management, and performance of your in-store employees
• Oversee the daily flow and efficiency of the store to maximize the JECT client experience for each client
• Oversee completion, distribution, and adoption of JECT standard operating procedures to include managing all systems are maintained and accurate for your store
• Develop and follow process driven systems to run efficiently
• Oversee the inventory accuracy and proper inventory needs to include managing all inventory levels for consumables, JECT products, merchandise, marketing materials, and store supplies
• Oversee the store’s schedule and ensure we are properly staffed to run efficiently at full capacity
• Drive standards + consistency among all stores through establishing SOPs and processes that the team is trained on and adopts
• Scheduling within 100%, operational efficiencies
• Responsible for the store’s performance and operational success
• Responsible for hitting sales goals and KPIs
• Ensure the store is maximizing its efforts hitting targets and goals on a daily, monthly, and annual basis
• Analyze monthly sales reports and bring ideas of how to improve business, sales, efficiency, and client experience for each store
• Identify opportunities to reduce costs and generating revenue

• Facilitate the best JECT experience for each client and bring ideas to the management team on how to always improve
• Responsible for handling in store client feedback/issues in a professional, appropriate manner
• Ensure confidentiality of sensitive information

• 3-5+ years in retail and store management experience (aesthetics, wellness a plus)
• KPI reporting and performance monitoring
• Inventory control and vendor management
• Required to work occasional weekends
• Paid Time Off (Vacation & Sick)
• Healthcare Benefits (Medical, Dental & Vision)
• Access to JECT Academy training and educational content
• Opportunity to train and perform using industry-leading products and devices
• Exclusive opportunity to attend hands-on training and/or educational sessions
• Generous employee discounts on JECT services and products